Privacy Policy & Terms of Use


IndyGo may use the information it collects for management and promotion of IndyGo services and operations. We will not sell or disclose your information for any other purpose without your written consent, unless there is a legal requirement for such disclosure. To the extent that IndyGo discloses information to third-party contractors or other regional transportation agencies for the management and promotion of IndyGo and other regional transit services, or to administer fare media programs, those third parties will be required to follow this privacy policy.

Information Collected During Your Visit To This Web Site

IndyGo is the sole owner of the information collected on this site, IndyGo collects information from its customers at several different points on these web sites. By using our services and accessing our site, you are consenting to the information collection and use practices described in this statement, as modified from time to time by us without further notice. If we change our privacy policy, we will post a new statement on our site and change the date indicated at the bottom of the statement. Therefore, we encourage you to check the date of our privacy policy statement whenever you visit this site for any updates or changes. Please see below for the Terms of Use section.

Personal Information

IndyGo collects several different types of information on its site. IndyGo collects personal information, defined as information that can be used to identify you individually, such as your name, address and telephone number, only if you submit the information to order the various fare media and other goods offered on this site. IndyGo employees may have access to your personal information only for legitimate business purposes. IndyGo will endeavor to protect the confidentiality of your personal information.

Technical Information

IndyGo automatically collects and stores technical information about your visit to our site including: (1) the name of the domain and host from which you access the Internet; (2) the type of browser software and operating system used to access our site; (3) the date and time you access our site; and (4) the pages you visit on our site. The technical information collected will not personally identify you.

Collection of Information

IndyGo collects personal information in connection with the purchase of fare media through its Online Store. A customer must provide contact information (such as name, e-mail, and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fill orders. If we have trouble processing an order, the information may also be used to contact the customer.

E-mail Addresses

If you send us an e-mail with questions or comments or if you provide your e-mail address when ordering IndyGo merchandise, IndyGo may use your e-mail address and other personal information included in your correspondence to improve the content of our web site or to respond to your correspondence. If you provide your e-mail address to receive notifications or e-newsletters, IndyGo will only use your e-mail address to send you the type of information for which you provided your e-mail address unless you agree to additional e-mail notifications from time to time.


From time to time IndyGo may conduct online surveys that customers will be invited to complete on a voluntary basis. Information collected through the surveys will be used for the purpose of marketing or planning IndyGo services only unless you expressly agree otherwise.


IndyGo uses Verisign® for authorization of credit card purchases on this web site through the Online Store. Verisign® is a web-based provider of payment services. Verisign’s® privacy policy may be reviewed at Please be aware that information that you send to us by e-mail is not necessarily secure. You should avoid including sensitive information such as your credit card numbers or bank account numbers on e-mails that you send to us.

Children’s Privacy

IndyGo does not knowingly solicit or collect personal information from children through it’s Online Store, Customer Comments or e-Newsletters. If at any time IndyGo learns that a child under the age of 13 has submitted personal information online, it will take all reasonable measures necessary to remove such information from its databases and not use such information for any purpose except where necessary to protect the safety of the child or others or as required by law.


A cookie is a small text file that a web site can place on your computer’s hard drive in order, for example, to collect technical information about your activities on the site or to make it possible for you to use an online shopping cart to keep track of items you wish to purchase. The cookie transmits this information back to the web site’s computer that, generally speaking, is the only computer that can read it. You may set your web browser to warn you whenever a site attempts to place a cookie on your computer or refuse to accept cookies. IndyGo will use cookies collected during your visit to this site for the purpose of facilitating your use of our site. Technical information collected by cookies will not be linked to your personal information.


IndyGo stores technical information that it collects through cookies and logs files to create a profile of our customers. The profile information is used to improve the content of the site, to perform a statistical analysis of use of the site and to enhance use of the site. Technical information stored in a profile will not be linked to your personal information.

Links contains links to other sites. Please be aware that IndyGo is not responsible for the privacy practices of other sites. IndyGo encourages its customers to be aware when they leave our site and to read the privacy statements of each web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Notification of Changes

IndyGo reserves the right to make changes to this privacy policy without notice it will display any changes to this privacy policy to this web site 30 days before the changes become effective. If IndyGo decides to change this privacy policy, IndyGo will post those changes to this privacy policy statement, the homepage, and other pages it deems appropriate so its customers are always aware of what information IndyGo collects, how they use it, and under what circumstances, if any, they disclose it.

How to Contact Us

If you have any questions about the IndyGo privacy policy statement or the company’s use of your information, you can e-mail IndyGo through this web site at /feedback.asp or call the Customer Service Center at 317.635.3344.

Terms of Use

IndyGo Web Site Terms of Use

Access to IndyGo’s web site is provided subject to the following terms and conditions. Your use of this site will indicate your acceptance of these terms. IndyGo may periodically change the terms without notice, so please check them from time to time as your continued use of the site signifies your acceptance of the terms and conditions, including changed items.


IndyGo is not responsible or liable for any viruses or other contamination of your system or for any delays, inaccuracies, errors or omissions arising out of your use of the site or with respect to the material contained on the site, including without limitation, any material posted on the site. This site and all materials contained on it are distributed and transmitted “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. IndyGo is not liable for any actual, special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the web site and or the materials contained on the site whether the materials contained on the site are provided by IndyGo or a third party.


IndyGo retains copyright rights on graphic images and the content of this web site. This means that you may not: (1) distribute the text or graphics to others without the express written permission of IndyGo; (2) “mirror” this information on your web site without permission; or (3) modify or re-use the text or graphics on this web site. You may: (1) print copies of the information for your own personal use; and (2) reference this web site from your own documents. Commercial use of this information is prohibited without the written permission of IndyGo. In all copies of this information, you must include this notice and any other copyright notices originally included with such information.


The trademarks, service marks, and logos (the “Trademarks”) used and displayed herein are registered and unregistered Trademarks of IndyGo. Nothing herein should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any Trademark displayed herein, without the written permission of the Trademark owner.


IndyGo requests that parents supervise their children while online. No personal information should be provided by minor children without parental consent.


The links on this site may connect you with sites that are not under the control of IndyGo. The appearance of a link on this site to another web site does not imply IndyGo’s endorsement, nor is IndyGo responsible for the contents of any linked site. You access the links at your own risk.


Please see above.


Any dispute arising from these terms shall be resolved exclusively in the state and federal courts located in the City Indianapolis.