Contact Us

IndyGo Customer Call Center

317.635.3344
Relay Indiana: 711 (Indiana)
800.743.3333 (USA)
Online Comment Form
Call customer service for questions, ticketing information, trip advice, route detours and delays or to make comments and complaints. You can also purchase bus passes over the phone--Visa, MasterCard, American Express and Discover cards accepted. Our call center has access to a language line service that provides interpretation for more than 150 languages.

If you or your company would like a regular supply of our Route or System Maps, please complete our online Request for Printed Materials, or if you prefer, you can download the order form and return it via email, fax or snail mail.   

Normal Call Center Hours of Operation:
Monday - Friday: 7 a.m. - 7 p.m.
Saturdays: 9 a.m. - 3 p.m.
For holiday availability, visit our Holiday Hours page.

IndyGo Customer Service Retail Center

34 N. Delaware Street
Indianapolis, IN 46204
317.635.3344
Accessible via all downtown routes.
You can purchase bus passes and IndyGo ID cards here, receive trip planning assistance as well as pick up maps and schedules. Visa, Mastercard, American Express and Discover cards accepted. Lost and found items are also handled here. To inquire about your lost item, please visit the retail center Monday - Friday, 11:30 a.m. to 5:30 p.m.

Normal Hours of Operation:
Monday - Friday, 8 a.m. - 6 p.m.
Saturdays, 9 a.m. - Noon
For holiday availability, visit our Holiday Hours page.

Open Door

Reservations/Cancellations: 317.917.8747
Dispatch: 317.917.8758
Certification Appointments: 317.614.9260
Comments or Questions: 317.635.3344

Reservation Hours:
Monday - Friday, 6 a.m. to 6 p.m.
Saturday and Sunday, 7 a.m. to 4 p.m.
For holiday availability, visit our Holiday Hours page.

Administrative Offices

1501 West Washington Street
Indianapolis, IN 46222
317.635.2100
Accessible via IndyGo Route 8
When visiting our offices, you must sign in at the receptionist desk and show a valid photo ID. 

Normal Hours of Operation:
Monday - Friday, 8 a.m. - 5 p.m.
For holiday availability, visit our Holiday Hours page.

Purchasing Department

1501 West Washington Street
Indianapolis, IN 46222
Accessible via IndyGo Route 8
To make an appointment with our purchasing department, please call 317.614.9252 or 317.614.9281.

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