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About
Open Door
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a division of IndyGo’s Flexible Services
Indianapolis Public Transportation Corporation, or IndyGo, provides a valuable service to citizens of Marion County. Its Fixed Route and Flexible Services operate in every township of Marion County (excluding the City of Lawrence where limited Closed Door service is provided). Open Door, IndyGo’s reservation-based paratransit service, serves the needs of customers who, because of a disability, are unable to use IndyGo’s regular fixed route system and who meet the criteria established by the U.S. Department of Transportation under the Americans With Disabilities Act of 1990.
Download the IndyGo Open Door Rider Guidelines. Access the Open Door Rider Guidelines on Indiana Reading and Information Services (IRIS).
How to apply Customers who wish to submit an application for Open Door service may download the applicable form below, based on the applicant's specific disability. For general disabilities, please be sure to download both the application and professional verification form. If you have any questions regarding these forms, please contact IndyGo's Open Door Assessment Center at 614-9260 or email assessments@indygo.net. Open Door Application and Professional Verification Forms:
Note: The Open Door application and verification forms are in Adobe Acrobat PDF format. Click on the Get Adobe Reader icon below to download the Adobe Acrobat Reader. If you are unable to open a PDF file or your software program is unable to translate PDF files, please call the Customer Service Center at (317) 635.3344 and they can mail you a paper copy or e-mail an electronic Microsoft Word file.
Currently, the eligibility period for an Open Door customer is a maximum three (3) years. When this period ends, customers must undergo the assessment process for eligibility certification again. Effective March 1, 2010, the eligibility period increases from three (3) years to a maximum of five (5) years. For customers whose disability we determine will never change, the new process eliminates the requirement for subsequent functional assessments. Instead the client would simply complete an application form to request continuation of their Open Door service. This application could be submitted by mail prior to the end of the certification period. IndyGo Taxi Voucher Program In order to meet the growing demand of public transportation for the disabled community of Indianapolis, IndyGo is introducing a Taxi Voucher Program starting Tuesday, July 1, 2008. IndyGo joins many cities across the United States who have started similar taxi voucher programs to assist in the daily demand of transporting the public. Open Door Paratransit riders will be eligible to purchase 10 vouchers per month at the cost of $3.50, the same price as a single ride on Open Door. When you are ready to use your taxi voucher, you will call a taxi company who will pick you up and transport you to your destination within Marion County. IndyGo cannot refer clients to a particular taxi company. Please download the following forms to learn more and order vouchers!
Open Door Fare, Phone Numbers and Hours Reservations and cancellations – 917.8747
Relay Indiana (for TTY/TDD users) Monday – Friday, 6:00 a.m. – 6:00 p.m. Saturday & Sunday, 7:00 a.m. – 4:00 p.m. Open Door Fare is $3.50 per ride. Qualified users may pay exact change on the bus or purchase fare passes in advance. Passes are available online, or through the IndyGo Customer Service Center by calling 635-3344. For customer comments and complaints, or to request applications to be mailed, contact the IndyGo Customer Service Center at 635.3344. To order your Open Door fare passes by mail or fax, click here to print an order form. About The MAC Committee The Mobility Advisory Committee (MAC) is a group of volunteer Open Door customers who meet monthly in an advisory capacity to IndyGo. The group assists in policies regarding the operation of Open Door service. Meetings begin at 1:00-2:30 pm the 3rd Thursday of each month and are held in the IndyGo Boardroom, 1501 West Washington Street. All meetings are open to the public. IndyGo is currently in the process of revising the Mobility Advisory Committee (MAC). Bylaws for the committee were approved at the last IPTC board meeting on January 28. The MAC is being restructured to enable the group to better represent the needs of individuals with disabilities throughout the IPTC service area and to advocate for the transportation needs of those individuals. The MAC will advise IPTC on the provision of public transportation services for individuals with disabilities and provide education to the general public about these transportation needs. Once the new committee is finalized, MAC meetings will be held quarterly in the IPTC Board Room. Meetings will provide a forum in which consumers, employers, organizations and elected representatives can raise concerns, ideas and propose solutions for improving transportation service for Indianapolis and mobility options to individuals with disabilities. To apply for membership on this committee, please download the membership application. Complete the application and submit it to Jill Russell before Thursday, March 11. By mail, send to 1501 W. Washington Street, Indianapolis, IN 46222. Email a completed application to jrussell@indygo.net. Call 317-614-9214 with questions. |
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Since IndyGo operates on fare income, county and federal funding, there are guidelines that must be adhered to.
