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Rider Guidelines & Frequently Asked Questions
Please note the new 2009 Fare Prices, effective January 1, 2009 - http://www.indygo.net/fares.htm
Rider Guidelines:
Frequently Asked Questions:
- What is IndyGo?
- The mission of the Board and Employees of the Indianapolis Public Transportation
Corporation (IPTC) is to provide customer focused, fiscally responsible
and a diversified public transportation program that is safe, clean
and reliable for citizens and visitors of Marion County.
- IndyGo’s governing body is composed of seven Board Members. The president of the corporation is also Chief Executive Officer.
- IndyGo is Indianapolis Public Transportation Corporation, servicing
all of Marion County with 33 Fixed Routes which includes the Green Line (Airport Express), Red Line (IUPUI) and ICE – Fishers, Carmel and
Greenwood (IndyGo Commuter Express).
- IndyGo also offers an
ADA mandated paratransit service called Open Door. For more information, please visit the
Open Door page.
- IndyGo also manages a 100% federally funded program call Central Indiana
Commuter Services (CICS) which promotes shared ride commuting, namely
transit, carpooling and vanpooling. CICS services include Marion and
surrounding counties.
- We are funded from 4 areas (Federal, State, Local and Farebox revenue). When service is added, it is primarily due to a new source of funding
such as a Federal Grant.
- How many employees does IndyGo employ?
- 457 total employees
- The majority of these employees (393), including bus drivers, maintenance, and janitorial personnel, and a portion of the clerical staff, are represented
by Local 1070 of the Amalgamated Transit Union for collective bargaining purposes.
- How many buses does IndyGo own and maintain?
- 160 large Fixed Route buses
- 80 small Flexible Services buses (contracted site)
- All IndyGo buses are ADA accessible.
- All IndyGo buses have surveillance cameras.
- Does IndyGo hire outside contractors for services?
- Yes, there are several projects that are outsourced. Strict guidelines must be adhered to before a contract is selected and awarded.
- Some of the contracted services include operation of the Green Line, ICE and some Open Door. The management and staffing of our Customer Service
Center and shelter installation is also contracted.
- How many miles per year does IndyGo travel?
- 6,814,892 (2008) Fixed Route
- 3,229,295 (2008) Flexible Services
- How many gallons of fuel?
- 2,748,118.6 gallons of fuel (both Fixed Route and Flexible Services)
- What kind of fuel does IndyGo use?
- n 2008, IndyGo used an Ultra Low Sulfur Bio Diesel w/ 10% soybean ester (oil).
- How many passenger trips per year?
- Fixed Route – more than 9.6 million (2008)
- Flexible Services – more than 330,000 (2008)
- Does IndyGo sell advertising on the buses?
- Yes. IndyGo uses Clear Channel Outdoor to sell advertising on the interior and exterior of the buses. Please click here for advertising details and guidelines.
- How many calls to the Customer Service Center are received?
- More than 22,000 calls per month in 2008
- More than 2,855,000 calls in 2008
- How many visits to www.IndyGo.net?
- Nearly 20,000 visits per month
- More than 300,000 visits in 2008
- How many maps and schedules are distributed?
- 1.6 million individual route maps
- More than 100,000 system and specialty maps
- How does IndyGo determine routing & frequency?
- IndyGo has a planning and scheduling department that analyzes several variables to determine route frequency. As in all companies, there
are budget constraints, so better frequency is usually given to high performance routes (most used) or to routes that show potential for more usage.
- Route modifications are determined through a lengthy process, spearheaded by IndyGo Planning, but using Board Approved Service Standards along
with the Metropolitan Planning Organization’s (MPO) COA (Comprehensive Operational Analysis).
- What determines the location of bus stops and shelters?
- IndyGo recently completed the installation of more than 4,500 bus stop signs throughout the system. The new signs are easier to see and include
the specific bus route numbers on them. IndyGo, along with an engineering firm, developed a plan for bus stop sign installation. This plan created
guidelines for best placement practices and distance between stops. These guidelines are based on national best practices.
- Nearly 200 new shelters have been installed in recent years. Shelters require certain specifications before installation, including size of
pad, accessible sidewalks with curb cuts and permission from property owners if not in City’s right of way. There are several popular bus stop
locations in the city, but due to the lack of accessibility, IndyGo is unable to install a shelter.
- These projects have been made possible by Federal grant dollars.
- The IndyGo Adopt-A-Shelter initiative highlights partnerships between IndyGo, individuals and organizations that are committed to enhancing Indianapolis
communities. Together, we will continue to invest in our neighborhoods and ensure adequate access to public transportation. Visit
http://www.indygo.net/pdf/adopt_a_shelter_application.pdf to get signed up.
- Does IndyGo rent buses out to the public for private events?
- What are IndyGo’s plans for expansion of service?
- Any improvements to IndyGo’s service depend on additional budget dollars. In 2007, planning and some improvements started on route enhancements
made possible by $1.8 million dollars from PMTF (Public Mass Transit Fund). In 2007 ICE Fishers and Green Line Airport Express was launched. In
2008 ICE Carmel became active and Greenwood ICE in 2009.
- IndyGo did introduce two new services in 2007 including ICE Fishers (IndyGo Commuter Express) and the Green Line Downtown/Airport Express.
Both of these services are made possible by CMAQ funds (Congestion Mitigation Air Quality Program). Both of these are demonstration services for three years.
- The plan for expansion is based on the 2005 COA (mentioned earlier), but until more local funding is obtained, growth is limited.
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