Published May, 22 2013


Implementation of new route and other improvements this June

Indianapolis (May 22, 2013) – On June 9, 2013 IndyGo will introduce its next round of bus service improvements. In February, the transit agency launched frequent service on its core lines, added weekend service and lengthened some hours of service. The changes slated for June will increase system efficiency through route realignments and will result in better service for customers. Enhancements include a new crosstown route on Indianapolis’s north side, extending routes to serve more destinations, improving connections and frequency and offering more direct service.

“With additional funds through the city-county council-approved 2013 budget, IndyGo is able to make strategic investments in our mass transit service,” said Michael Terry, IndyGo president and CEO. “The changes for 2013 will help stregnthen highly traveled transit corridors and offer better connections for route transfers, frequency improvements and higher productivity.” Improvements to the IndyGo system are guided by the Indy Connect bus plan, an intensive analysis of current IndyGo operations, ridership, population and employment density.

Most notable of the service changes for June is the addition of one new route. Route 86 – 86th St. Crosstown will operate between Trader’s Point on the northwest side and Community Hospital North on the northeast side. The new service will connect with seven existing IndyGo routes and will serve the 86th St./82nd St. corridor with half hour frequency six days a week.

“The new Route 86 will open up options for current customers and new riders traveling to and from destinations along the 86th St./82nd St. corridor on the north side,” said Samantha Cross, IndyGo vice president of Business Development. “With service to retail centers like Keystone at the Crossing, Castleton Mall, Trader’s Point and healthcare facilities at Community North and St. Vincent, we expect many riders will benefit from greater access, shorter travel time and new opportunities.”

The implementation of June enhancements represents the majority of adjustments in IndyGo’s ambitious 2013 sevice improvement plan. The agency continually monitors the performance of its routes and makes changes to timetables and routing in February, June and October each year.

“IndyGo’s operational efficiencies and improvements to the bus network are impressive,” said Mayor Greg Ballard. “Building up transit service in Marion County is vital to address our growing transportation needs and we see IndyGo making strategic investments to improve access to healthcare, jobs and education.”

The table below summarizes current service, adjustments planned for June and the impact for passengers.

Route Current Service June 9 Change Impact and Expected Outcome
5 - E. 25th St./Harding Westbound trips alternate route terminus at either 34th St./Elmira St. or 36th St./Totem Ln. All westbound trips will terminate at 36th St./Totem Ln. Consolidating alternating trip patterns will result in more regular coverage to 36th St./Totem Ln. Passengers using 34th St./Elmira St. trips will be able to access their destinations by using adjacent streets.
10- 10th Street Frequent service weekdays, early morning through early evening, between Tibbs Ave. and German Church Rd. Minor timetable adjustment New timetable will improve on-time performance.
11 - E. 16th St. Route uses Arlington Ave. to 21st St. Route will continue on 16th St. to Shadeland Ave. Route simplification will increase operational efficiency and legibility for public consumption of service.
12 - Minnesota &
13 - Raymond
Most outbound trips end at Main St./Sherman Drive in Beech Grove. Some trips extend to Keystone Ave./National Ave. More outbound trips will serve between Main St./Sherman Drive and Keystone Ave./National Ave. Extending some trips will result in greater access, more options and better service.
14 - Prospect Route terminates at Raymond St./Emerson Ave. after looping through low-density residential area on Southeastern Ave. and Ritter Ave. Route will not serve east of Emerson Ave. on Southeastern Ave. or Ritter Ave. Route will extend along Emerson Ave. to Thomson Rd. Eliminating residential loop will improve operational efficiency. Extending service south on Emerson Ave. to Thompson Rd. will improve access to South Emerson destinations and connect with Routes 16 and 26.
19 - Castleton Service runs every hour during mid-day. Inbound service uses residential streets on near north side, 32nd St. to Delaware St. to Fall Creek Blvd to Pennsylavia St. Mid-day frequency will double to run every half hour. Inbound service will continue south on Central Ave. to Fort Wayne St. to Pennsylvania St. Simplifying inbound routing and using higher-density Central Ave. will improve operational efficiency and is expected to generate ridership.
21 - E. 21st St. Route uses one of three termini: Noble of Indiana at 16th St./Wellesley, Walmart at Washington St./German Church Rd., or Mitthoefer Rd./30th St. All oubound trips will terminate at Washington St./German Church Rd. Simplified routing and all trips serving Washington St./German Church Rd. will maximize connections with routes 10, 87 and 8 while providing more regular and predictable service. Passengers needing access to Mitthoefer Rd. north of 21st St. will have better access with new Route 87 improvement.
22 - Shelby Route does not currently serve Greenwood Park Mall Outbound trips will serve Greenwood Park Mall to connect with Route 31. Schedule will be adjusted. New timetable will improve on-time performance and adding Greenwood Park Mall will increase options for riders.
30 - 30th St. Crosstown Trips alternate to travel via either Arlington Ave. to 16th St. or Shadeland Ave. All trips will use the Shadeland Ave. patterns Consolidation of trip patterns will result in better coverage for Shadeland Ave. Passengers will still have access to Route 3 on Arlington Ave. and Route 11 on 16th St.
86 - 86th St. Crosstown No service Crosstown service will run between Trader's Point and Community North Hospital, every 30 minutes, six days a week. New crosstown service could dramatically reduce travel time for passengers beginning or ending a trip along the 86th/82nd St. corridor. Will connect with seven routes and expand options.
87 - Eastside Circulator Hourly service Double frequency to every half hour Increased frequency will greatly enhance mobility on far east side.

Aside from changes to the bus network, later this year IndyGo plans to implement significant technology upgrades that will greatly enhance the customer experience and attract new riders. Through competative grants, IndyGo has secured some of the money required to deploy enhanced customer information services. Real-time bus arrival information could allow customers to text message IndyGo for up-to-the-minute details on bus schedule adherence, detour alerts and stop closures. The real-time project could also offer access to enhanced customer service information 24 hours a day through an automated phone system, a new web information system, on-street customer information at major downtown stops and even smart phone apps.

For more information about IndyGo’s June service changes, visit or call 317.635.3344


About IndyGo:
IndyGo, the Indianapolis Public Transportation Corporation, provides public bus transit services to residents and visitors throughout Marion County. IndyGo is led by President and Chief Executive Officer, Mike Terry, and a seven-member, bipartisan board appointed by the Mayor of Indianapolis and the City-County Council of Indianapolis and Marion County. With 30 local service fixed routes and an ADA-compliant paratransit service, IndyGo provides an average of nine million trips per year. Visit or call 317.635.3344 for more information. Find IndyGo on Twitter at IndyGoBus or Facebook by searching pages “IndyGo.”

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