Apply for Visitor Status

Visitors to the Indianapolis area needing paratransit transportation because of a disability are eligible to use Open Door for 21 days in a rolling 365 day period. To apply for visitor status, a person will need their current paratransit provider to mail or fax IndyGo the following information:

  • Applicant’s full name
  • Applicant’s full address and phone number
  • Applicant’s paratransit ID number and expiration date
  • Type of disability
  • If PCA qualified
  • If applicant uses a service animal

If the visitor does not have paratransit in their home area or an apparent disability, they will need their healthcare provider to mail or fax IndyGo a certification of disability with the following information:

  • Applicant’s full name
  • Applicant’s full address and phone number
  • Type of disability
  • If applicant uses a service animal

Visitors must submit the required documentation at least 3 days before their visit, to provide adequate time for processing. Once the request is processed, a temporary pass will be mailed to the address specified for use on Open Door and Fixed Route, so please factor the mailing time in when submitting your documentation.

Mailing Address

Indianapolis Public Transportation Corporation
Attn: Open Door
1501 W. Washington Street
Indianapolis, IN 46222

Fax Number

317.630.9167