Open Door Reservations

Qualified riders must call and make a reservation to use IndyGo's Open Door Service. Passengers can arrange a trip 1 to 3 days in advance. Open Door Fare is $3.50 per ride. Passengers must have exact change on the bus or purchase Flexible Service Single Ride passes in advance. 

Reservation Contact Information and Hours:

• For reservations and cancellations, please call 317.917.8747
• Relay Indiana (for TTY/TDD users), 711 in Indiana and 1.800.743.3333 in the United States 
• Monday - Friday, 6 a.m. until 6 p.m.
• Saturday and Sunday, 7 a.m. until 4 p.m.

When Making a Reservation, please have the following ready:

• Your first and last name
• The date you want to travel
• The address of your pickup location and your destination
• Your desired pickup time (please remember to allow a 90-minute travel time to reach your destination)
• Presence of a personal care attendant (PCA) or companion (riders are only allowed one PCA and one companion per trip) 

Before hanging up with the reservationist, please be sure you have your confirmation number(s). Each trip is assigned a unique number and you may need this information for future reference.

Subscription Trips:

Subscription trips are regularly scheduled trips. To qualify for repeat service, you must:

• Start your trip from the same place, such as your home
• Travel to the same destination, such as work or church
• Travel on the same day(s) of the week, at least once weekly

Once the subscription trip has been reserved, you only have to make a phone call to cancel the trip by the end of the business day before the day of your scheduled trip. All subscription trips are unavailable during IndyGo's scheduled holidays. Subscription trips may not be available for all trip requests.

Visitor Riding Privileges:

Visitors from other cities who are eligible and certified under ADA criteria are welcome to use Open Door during their visit to Indianapolis for up to 21 days in a calendar year. Open Door customers are offered the same visitor rider privileges in other cities.

Service Suspension Policies:

Misusing the IndyGo system can result in a suspension of your Open Door Service. The following acts are considered misuse:

• Obtaining or using Open Door services under false/fraudulent pretenses
• Excessive no shows, late cancellations and cancels at the door

 Definitions:

• Late Cancel: Canceling two hours or less prior to the beginning of the pickup window.  This will allow a passenger to cancel a scheduled trip up to two hours prior to the beginning of a pickup window, before being considered a late cancellation.  IndyGo recognizes that there are times when advanced notice is not possible; if incidents are found to have unavoidable circumstances beyond the customer's control, those incidents will continue to be removed from the customer's record and no penalty will be applied.  
• No Shows: Not being present for a pickup without the appropriate cancellation notification.
• Cancel at the Door: Similar to a no show except the client or someone representing the client tells the driver the ride is not needed.