The American with Disabilities Act (ADA) of 1990 requires public entities operating fixed route transportation systems to provide comparable paratransit services to people with disabilities. Paratransit buses must serve destinations within three-quarters of a mile from a fixed route. Open Door, IndyGo's ADA paratransit service, is available for eligible riders who, because of a disability, may require an alternative to IndyGo’s fixed route service. In order to use the Open Door service, individuals must apply and be deemed eligible by the IndyGo Open Door Assessment Office. Eligibility criteria is established by the U.S. Department of Transportation.
February 2013 Open Door Rider Advisory
Download the PDF to read about changes to IndyGo's taxi voucher program.
Approved clients of Open Door can:
Open Door riders must first apply for eligibility.
Qualified riders must call and make a reservation to use IndyGo's Open Door Service. Passengers can arrange a trip 1 to 3 days in advance. Open Door Fare is $3.50 per ride. Passengers must have exact change on the bus or purchase Flexible Service Single Ride passes in advance.
The Assessment Team will help orient riders to the program and issue Open Door ID cards after eligibility is determined.
Reservation Contact Information and Hours:
When Making a Reservation, please have the following ready:
Before hanging up with the reservationist, please be sure you have your confirmation number(s). Each trip is assigned a unique number and you may need this information for future reference.
When you reserve a ride with Open Door, the vehicle may arrive up to 5 minutes before and up to 25 minutes after your scheduled pickup time.
Riders are expected to board the vehicle within 5 minutes of arrival time. After the 5-minute wait, if a rider is not on the vehicle, the driver is required to list the rider as a no show and leave.
Passengers may refuse a ride without penalty if the vehicle arrives outside of the scheduled 30-minute window.
Subscription trips are regularly scheduled trips. To qualify for repeat service, you must:
Once the subscription trip has been reserved, you only have to make a phone call to cancel the trip by the end of the business day before the day of your scheduled trip. All subscription trips are unavailable during IndyGo's scheduled holidays. Subscription trips may not be available for all trip requests.