Visitor Information

Visitors from other cities who are eligible and certified under ADA criteria are welcome to use Open Door during their visit to Indianapolis for up to 21 days in a calendar year. Open Door customers are offered the same visitor rider privileges in other cities.

If you plan to apply for ADA eligibility - plan to complete your paperwork at least 2 weeks before your trip to allow for processing time.  See details below on how to obtain eligibility.

What are the requirements for a visitor from another city?

Persons requesting visitor status must show proof of eligibility paperwork from their local transit agency certifying they are eligible. 

This information must be provided on the requesting agency’s letterhead. Information requirements include:
  • visitor’s name
  • visitor's address & phone number
  • the nature of disability
  • beginning and end date of certification
  • list of any mobility devices used (this includes the use of service animals)

A temporary pass will be mailed to the address specified within 10 days of receiving the required information.  

The individual can either mail or fax a copy of their eligibility to:

Indianapolis Public Transportation Corporation
Attn: Open Door
1501 W. Washington Street
Indianapolis, IN 46222
Reservations: 317.917.8747
Fax: 317.630.9167

Please remember to include your name, address, and daytime phone number so that IndyGo staff can contact you concerning your visitor pass.

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