Visitor Information

Visitors to the Indianapolis area needing paratransit transportation because of their disabilities are eligible to use IndyGo service for 21 days in a rolling 365 day period. To apply for visitor’s status, a person will need their current paratransit provider to mail or fax verification to the IndyGo office with the following information:

  • Applicant’s full name
  • Applicant’s full address and phone number
  • Applicant’s paratransit ID number and expiration date
  • Type of disability
  • If PCA qualified
  • If applicant uses a service animal

If the visitor does not have paratransit in their home area or an apparent disability, they will need to have their healthcare provider provide a certification of disability with the following information:

  • Applicant’s full name
  • Applicant’s full address and phone number
  • Type of disability
  • If applicant uses a service animal

In order to provide adequate time for processing, visitors must submit the required documentation at least 3 days before their visit. Once the request is processed, a temporary pass will be mailed to the address specified for use on Open Door and Fixed Route, so please factor the mailing time in when submitting your documentation. 

Mailing Address

Indianapolis Public Transportation Corporation
Attn: Open Door
1501 W. Washington Street
Indianapolis, IN 46222

Fax Number

317.630.9167

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