Frequently Asked Questions:

What does the IndyGo buy? Whom does it buy from?
Some of the IndyGo's procurements are for complex, specialized transportation equipment, but like any large company we also need office supplies, consulting services, paint, uniforms—practically anything you can think of. We buy from small vendors and multinational corporations.

Click here for a more comprehensive listing of the IndyGo's purchasing needs.

Is selling to the IndyGo complicated?
No more than doing business with any large corporation. Each contract is detailed and contains specifications and requirements that vendors must meet.

 

Will I be paid promptly for my work?
Yes. Generally, IndyGo vendors are paid within 30 days for services or goods. We know how vital it is to be able to predict cash flow, and we want to make doing business with us as productive as possible.

 

How do I become a vendor to IndyGo?
The first step is to get on a Bidders List, a record of vendors who supply the goods and services we often need. Vendors may enroll online or by calling, or writing to the IndyGo purchasing department and requesting applications.

It's important to know that even though your firm's name is placed on a Bidders List, this doesn't guarantee that you'll automatically receive a solicitation to bid every time the kinds of goods or services you provide are needed. To be sure that you're aware of opportunities to bid on IndyGo contracts, search the Passenger Transport magazine published by the American Public Transportation Association (APTA), as well as the Indianapolis Star and other Indianapolis-area newspapers for advertisements of upcoming bid opportunities.

 

How will I hear about upcoming opportunities?
To reach as many potential vendors as possible, the IndyGo uses several different ways of announcing bid opportunities.

  • You May Be Contacted
    If you're on a Bidders List, you may be contacted directly when we need the goods and services you supply. However, being on a Bidders List does not guarantee that you will receive all bids and RFPs.
  • Check the Newspapers
    Advertisements announcing most of our purchasing needs appear in Indianapolis-area newspapers, which may include the Indianapolis Star, the Indianapolis Recorder, the Indianapolis Business Journal, Court and Commercial, and Nuvo, as well as trade publications.
  • Consult our Web Site
    IndyGo posts procurement solicitations on this Web site.

     

How does the procurement process work?
IndyGo uses a variety of procurement methods; selecting the correct one is dependent on several factors. Items expected to cost less than $25,000 are purchased via IndyGo's "small purchases" method of procurement. Anything in excess of $25,000 is required to be fully and openly competed. Generally, we solicit bids and proposals in three ways:

  1. Informal Solicitation - When we're buying goods and services for under $25,000, we often contact vendors for quotes by telephone or fax, rather than advertise. A brief description of the item needed is provided to one or more vendors, who then provide written or oral quotes back to IndyGo by an established deadline. Vendors are identified using IndyGo's vendor database. If vendors aren't available in the database, IndyGo uses the "Thomas Register," phone books, industrial guides, trade publications, etc. IndyGo typically contacts three to five vendors. The vendor who submits the best quote - i.e., best price, acceptable delivery terms, etc. - is issued a purchase order.
  2. Large Purchases - Purchases in excess of $100,000 require more sophisticated procurement methods. Special efforts are made to make the vendor community aware of IndyGo's requirements. Solicitations are generally advertised in various trade publications and newspapers. The two basic types of procurement methods used for large purchases are "Invitation for Bids" (IFBs) and "Request for Proposals" (RFPs). The solicitation is developed and posted on our online "Procurement Solicitations" page. Solicitations remain open - generally for 30 days - so vendors may have enough time to respond
  3. Invitation for Bid (IFB) - An IFB is used to obtain bids when a contract is competitively bid. Vendors submit bids that are opened in a public meeting at the location, date, and time specified in the IFB; the contract is awarded to the most responsive and responsible vendor submitting the lowest bid. IFBs are usually for goods or trade services (such as computer hardware and construction). IFBs over $50,000 are advertised; suppliers on the Bidders List may be notified by mail or by telephone.
  4. Request for Proposal (RFP) - We send RFPs to obtain proposals when a contract is competitively negotiated. For RFPs, award is based not just on price, but also on other factors. For example, 25 percent of the evaluation may relate to price or cost, 25 percent may relate to technical capabilities, 25 percent may relate to experience, and 25 percent may relate to staffing. The evaluation criteria are always specified in the solicitation. Following receipt, a selection committee evaluates the proposals and, based on the selection criteria set forth in the RFP, may negotiate with proposers before making a selection and awarding a contract. RFPs are typically for professional services (economic consulting, systems design, management services, architectural and engineering services) and major equipment purchases such as rolling stock.

     

How does the IndyGo decide who gets a contract?
The procedures for making contract awards differ, depending on whether the contract is based on an informal solicitation, an IFB, or an RFP. Informal solicitations usually are awarded based on the lowest quote, but may specify another basis for award. IFBs are awarded to the lowest responsive and responsible bidder. This means that while competitive price is the critical factor, the IndyGo will also determine if the lowest bidder can responsibly fulfill the contract. Delivery performance, quality, and ability to meet bid specifications are all important considerations in evaluating a bidder's level of responsiveness.

For contracts based on RFPs, a number of criteria are considered. These are specified for each contract and may include competitive pricing, demonstrated ability to fulfill the contract, quality of samples, previous experience, and contract performance. The IndyGo may choose to negotiate with one or more vendors as part of the RFP process.

Additionally, the IndyGo Contract Specialist is responsible for conducting the procurements and generally, a conference is scheduled well in advance of the bid/proposal deadline so that all vendors can visit and obtain clarifications regarding the solicitation from IndyGo. Procurements conducted for contracts in excess of $100,000 require approval by the IndyGo Board prior to award.

What does “most responsive and responsible” bidder mean?
IndyGo awards contracts to only responsive and responsible offerors/bidders. Factors considered in determining responsiveness and responsibility include:

  1. Responsiveness – A bid/offer is responsive when it complies in all material aspects with the solicitation. This applies to both the method and timeliness of submission and the substance of any resulting contract. Exceptions to the solicitation document could result in a potentially non-responsive situation. IndyGo is unable to accept any non-responsive bids.
  2. Responsibility – Responsibility includes, but is not limited to, financial stability, previous performance, experience, adequacy of equipment, special or unique skills, and ability to complete performance within a specified time limit.

Does IndyGo ever sell any scrap or equipment?
IndyGo is not on a set schedule for when it disposes of scrap, surplus material, or obsolete equipment. When the time comes for us to solicit bidders for these types of items/materials, IndyGo generally utilizes an auction house who, in turn, publicizes the information. For the most up-to-date information in this regard, please contact the IndyGo Procurement Director directly at (317) 614-9252 or through fax at (317) 266-9163.

What regulations must IndyGo operate under?

IndyGo must operate under a multitude of laws and regulations from federal as well as state and local bodies. For a listing of the regulations and laws, please visit the “Documents/ Forms/ Clauses” section of this web site.

Can IndyGo required solicitation forms be found online?

IndyGo constantly strives to ease the inherent complexity of federal procurement requirements. To that end, IndyGo has established a comprehensive listing of its procurement forms online for download. Please visit the “Documents/ Forms/ Clauses” section of this web site for more information.

I am a small, disadvantaged, minority-woman owned business. How do I establish myself in the system as a recognized DBE?

IndyGo welcomes all small and disadvantaged business entities to participate in any IndyGo procurement. Formally, a DBE firm is a firm which is owned and controlled by socially and economically disadvantaged individuals pursuant to 49 CFR, Part 26. In order for your organization to be recognized as an official, authorized DBE, you must provide certification of such status through an affidavit accompanied with a copy of your certification letter from your Unified Certification program (UCP). For interested Indiana vendors, the UCP is the Indiana Department of Transportation. The DBE program for INDOT can be accessed at the Indiana Department of Transportation Web site.

Where do I find a DBE firm to use?

The Indiana Unified certification program publishes and maintains a Disadvantaged Business Enterprise Directory which lists all certified DBEs in the State of Indiana. A copy of this directory can be viewed or printed from the Indiana Department of Transportation Web site.

Is everything that IndyGo purchases on the website?

No, generally only those purchases that exceed the small purchase threshold of $25,000 are found on the website.

 
 

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IndyGo Administration & Operations
1501 W. Washington Street
Indianapolis, IN 46222
317-635-2100 Phone
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IndyGo Customer Service Center
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Indianapolis, IN  46204

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