Service Animals and Pets

Animals are allowed on IndyGo buses in pet carriers or if they are service animals. Under The Americans with Disabilities Act of 1990, a service animal is defined as “any guide dog, signal dog, or other animal that is individually trained to do work or perform tasks for an individual with a disability.” 49 CFR 37.3 Any animal used as a crime deterrent, or to provide emotional support, well-being, comfort or companionship is not a service animal.

Service animals must be properly groomed and maintained. Control of a service animal’s behavior and location is the responsibility of the animal’s owner, through either touch or command, and not that of IndyGo or its personnel. Service animals should sit or lie on the floor and not block the aisle walkway.
Non-service animals are only allowed on IndyGo buses if they are in soft-sided or hard-sided pet carriers specifically designed to transport animals. Carriers may not be opened on the bus and must be leak-proof and well ventilated. Pet carriers must be small enough to fit on the owners lap or on the floor space in the immediate area of the owner without infringing the aisle walkway.

Service animals are discouraged from riding on lifts. Their tails, paws, head or equipment may catch in the lift mechanism, causing severe injury to the animal. An exception would be a standee with a service animal.
IndyGo reserves the right to remove any animal (including service animals) from IndyGo vehicles or property which act aggressively or pose a direct threat to others. Failure to comply with these rules may result in suspended riding privileges.