Open Door Service

Open Door ADA paratransit service is provided for the needs of riders who, because of a disability, may require an alternative to IndyGo’s fixed route service.  Open Door riders must meet the criteria established by the U.S. Department of Transportation under the American with Disabilities Act (ADA) of 1990.

Service That's Above and Beyond

The ADA requires public entities operating fixed route transportation systems to provide comparable paratransit services to people with disabilities.
Paratransit buses must operate in all suburban areas that are within three quarters of a mile from a fixed route. In December 1992, however, IndyGo's board of directors implemented a policy to provide better service beyond the three-quarter-mile limit as a way to serve all of Marion County, even though IndyGo fixed route service does not operate throughout the entire county.

Getting Started

Open Door riders must first apply for eligibility.  

Click here to learn more about the application process.

Qualified riders must call and make a reservation to use IndyGo's Open Door Service. Passengers can arrange a trip 1 to 3 days in advance. Open Door Fare is $3.50 per ride. Passengers must have exact change on the bus or purchase Flexible Service Single Ride passes in advance. 

What Eligible Open Door Riders Need to Know

The Assessment Team will help orient riders to the program and issue Open Door ID cards after eligibility is determined.

Reservation Contact Information and Hours:

• For reservations and cancellations call 317.917.8747
• Relay Indiana (for TTY/TDD users) 711 in Indiana or 1.800.743.3333 nationwide
• Monday - Friday, 6 a.m. until 6 p.m.
• Saturday and Sunday, 7 a.m. until 4 p.m.

When Making a Reservation, please have the following ready:

• Your first and last name
• The date you want to travel
• The address of your pickup location and your destination
• Your desired pickup time (please remember to allow a 90-minute travel time to reach your destination)
• Presence of a personal care attendant (PCA) or companion (riders are only allowed one PCA and one companion per trip) 

Before hanging up with the reservationist, please be sure you have your confirmation number(s). Each trip is assigned a unique number and you may need this information for future reference.

Pickup and Drop-Off Procedures

When you reserve a ride with Open Door, the vehicle may arrive up to 5 minutes before and up to 25 minutes after your scheduled pickup time.
Riders are expected to board the vehicle within 5 minutes of arrival time. After the 5-minute wait, if a rider is not on the vehicle, the driver is required to list the rider as a no show and leave.

Passengers may refuse a ride without penalty if the vehicle arrives outside of the scheduled 30-minute window.

What are Subscription Trips?

Subscription trips are regularly scheduled trips. To qualify for repeat service, you must:

• Start your trip from the same place, such as your home
• Travel to the same destination, such as work or church
• Travel on the same day(s) of the week, at least once weekly

Once the subscription trip has been reserved, you only have to make a phone call to cancel the trip by the end of the business day before the day of your scheduled trip. All subscription trips are unavailable during IndyGo's scheduled holidays. Subscription trips may not be available for all trip requests.

Learn more about Service Suspension Policies.