Rider Guidelines

IndyGo has developed a set of guidelines for both its Fixed Route and Open Door services so that you, your fellow passengers and your professional coach operators remain safe and enjoy the commute.Check out our Riding Tips.

Fixed Route Guidelines:

IndyGo operates 30 local service routes throughout Marion County. Inside our Rider Guidelines brochure for Fixed Routes, you'll find lots of useful information, including:

• Bicycle Policy
• Stroller Policy
• Standing, Sitting
• Heating/Cooling Requests
• Boarding with a Mobility Device
• Passenger Rules of Conduct
• No Smoking Policy
• Food and Beverages Policy
• Operator Rules of Conduct
• Safety and Security
• Items Not Allowed on Bus
• Lost and Found
• Service Animals and Pets

Open Door Guidelines:

IndyGo's Open Door paratransit service caters to riders who, because of a disability, are unable to use IndyGo's regular fixed route system. Inside our Rider Guidelines brochure for Open Door, you'll find lots of useful information, including:

• Service Eligibility
• Boarding with a Mobility Device
• Passenger Rules of Conduct
• Passenger and Operator Responsibilities
• Transporting Packages
• Safety and Security
• Lost and Found

Riders can also access the IndyGo Rider Guidelines through IRIS, an around-the-clock communications link for the print-impaired.