Terms of Use and Privacy Policy

Access to IndyGo’s website, IndyGo.net (the “site”) is provided subject to the following terms and conditions. Your use of this site will indicate your acceptance of these terms. IndyGo may periodically change the terms without notice, so please check them from time to time as your continued use of the site signifies your acceptance of the terms and conditions, including changed items.

Why We Collect Information

Our principal purpose for collecting personal information online is to provide you with information that you need and want, address security and virus concerns, and to ease the use of our website.

We collect information from you and about you, which may include your name, physical address, email address, telephone number, and credit card information.

Information about your visit to this site.  We collect information from you passively. We use tracking tools like browser cookies and Google Analytics to track non-specific user information such as operating systems, browsers, device type, and estimated connection types.  We may gather information about your visit to this site, such as the name of the internet service provider and the internet protocol (IP) address through which you access the internet; the date and time you access the site and which portions of the site you visit; the pages that you access while at the site and the internet address of the website from which you linked directly to our site.  We might also gather information about what site you came from or what site you visit when you leave us.  The technical information collected will not personally identify you.  This information is used to help improve the site, analyze trends, and administer the site.

Contact information.  We may collect your name, street address, telephone number, organizational affiliation, or email address if you provide it to us by, for example, contacting IndyGo by email, signing up for a service (ex. IndyGo’s Monthly Newsletter), completing an online survey or registering for the Web Developer API Data.  IndyGo or its agents may contact you for marketing purposes if you agree to such contact.

Employment application information.  If you fill out an application for employment, the information collected will be used by our human resources personnel to determine whether you qualify for the job.  The information may also be shared with hiring personnel.

Payment information. On behalf of IndyGo, Bigcommerce processes financial transactions originating on this website through the Online Store. Bigcommerce is a web-based provider of payment services.  Bigcommerce collects and stores your name, credit card number, credit card expiration date, and any other information necessary to process and track the transaction.

Demographic information.  We may collect information like your gender and date of birth if you fill out a survey or apply for an age-based discount. We may collect other information necessary to substantiate an application for a reduced fare product.

Trip and location data.  We collect information about where customers swipe bus passes and get on and off the bus. We also collect current location data as well as manually entered origin and destination data for use in the Site’s trip planner.

We Use Information as Disclosed and Described Here.

We use information to respond to your comments, requests or questions and to process transactions.

We use information to improve our site, products and services.  We might use your information to customize your experience with us. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, and our site.

We use information for marketing purposes. For example, we might send you information about new products and special offers. We might tell you about new features or updates. We use information to communicate with you about your account or our relationship. We may contact you about our services or products that you purchase.

We use information as otherwise permitted by law.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages.  These include responses to your questions or information about your account.

You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools.  How you do so depends on the type of tool.  Certain browsers can be set to reject browser cookies.  If you block cookies on your browser, certain features on our site may not work.

Securing Your Information

Properly securing the information we collect online is a primary commitment. To help us do this, we take the following steps:

  • Employ internal access controls to ensure that the only people who see your information are those with a need to do so to perform their official duties.
  • Train relevant personnel on our privacy and security measures.
  • Secure the areas where we hold hard copies of information we collect online.
  • Perform regular backups of the information we collect online to insure against loss.
  • Use technical controls to secure the information we collect online including but not limited to:
    • Secure Socket Layer (SSL)
    • Encryption
    • Firewalls
    • User ID and Password protections

We employ external access safeguards to identify and prevent unauthorized tries of outsiders to hack into, or cause harm to, the information in our systems.

Tampering with IndyGo’s website is against the law.

Children’s Privacy

We do not intentionally collect information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact customer service at 317.635.3344.


This site contains links to other sites.  IndyGo is not responsible for the content of any third party website or the privacy practices of such third parties.

Disclaimer Notice

IndyGo makes no claims, promises or guarantees about the accuracy, currency, completeness or adequacy of the contents of this website and expressly disclaims liability for errors and omissions in its contents.  In the event of a conflict between this policy and the Indiana Access to Public Records Act, or other law governing the disclosure of records, the Access to Public Records Act or other applicable law will control.

No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to this website or its links to other internet resources.  Although we have put in place security systems that are designed to prevent the unauthorized disclosure of information, due to the nature of internet technologies we cannot provide firm assurances as to the security of this information and expressly disclaim any such obligation.


IndyGo retains copyright rights on graphic images and the content of this website. This means that you may not: (1) distribute the text or graphics to others without the express written permission of IndyGo; (2) “mirror” this information on your website without permission; or (3) modify or re-use the text or graphics on this website. You may: (1) print copies of the information for your own personal use; and (2) reference this website from your own documents. Commercial use of this information is prohibited without the written permission of IndyGo. In all copies of this information, you must include this notice and any other copyright notices originally included with such information.


The trademarks, service marks, and logos (the “Trademarks”) used and displayed herein are registered and unregistered Trademarks of IndyGo. Nothing herein should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any Trademark displayed herein, without the written permission of the Trademark owner.

How to Contact Us

If you have any questions about the IndyGo privacy policy statement or the company’s use of your information, you can e-mail IndyGo through this website at http://www.indygo.net/contact-us/online-comment-form/ or call the Customer Service Center at 317.635.3344.

Choice of Law and Jurisdiction

This policy shall be construed in accordance with the laws of the State of Indiana.  Any dispute arising under this policy shall be resolved exclusively in the state and federal courts located in Marion County, Indiana.