The time has come, once again, for IndyGo to review its service and, if necessary, make changes to the future service plan to respond to changing community conditions and needs. Changes to the future network have been and will continue to be community-informed and data-driven.  There are several opportunities for you and your neighbors to learn more about our ongoing efforts to improve the local bus network. These opportunities include: 

Current Project Timeline

  • Project Initiation (Winter/Spring 2021). The project was initiated by conducting a technical evaluation of transit performance both before and during the pandemic, as well updating our understanding of travel patterns and demographic changes in the region. This information helped us identify possible local route improvements.
  • Community Outreach (On-going). Outreach efforts with the community are being conducted in two phases:
    • Phase One (Summer/Fall 2021) included multiple meetings with a Community/Technical Advisory Committee as well as focused meetings with over two dozen stakeholders and organizations representing a broad spectrum of needs and interests in public transit. The goal of these meetings was to share information, but also to confirm that the goals of the Marion County Transit Plan (MCTP) are still relevant today.
    • Phase Two (Winter 2021/2022) will present proposed local route improvements through a series of pop-up events, surveys, and other community events. We will incorporate feedback we receive during this phase to adjust and finalize the future service plan.
  • Final Plan & Implementation (Winter/Spring 2022). Once we incorporate community input, the next step is to develop a final future service plan that will be adopted by the IndyGo Board of Directors for implementation. The details associated with a phased implementation of individual route improvements will also be developed at this time.
  • Monitoring & Report (Ongoing). As with all local route improvements, we will monitor and report on our progress towards implementing the full future service plan.

The task issued to us by  Marion County voters is as important today as it was in 2016. Therefore, IndyGo must continue to work towards creating a connected network of buses and rapid transit lines; increasing service frequency; extending operational hours; and implementing the remaining two BRT lines. 

We continue to engage with economic and workforce development professionals, key decision makers in transportation planning and public works, area high school administrators, public health professionals, the real estate community and key representatives from neighborhoods like the Far Eastside Community. Below is a summary of the feedback that has helped shape this comprehensive operational analysis and recommendations for the future service plan.  

  • Reliability. Offering reliable public transportation is the single most important factor for current and future riders. 
  • Frequency. There is strong support for frequent, direct service, which includes cross-town service that doesn’t require all riders to go downtown first. 
  • Destinations. Access to major destinations and jobs (within and outside of Marion County) is very important. 
  • Dignity. Physical access isn’t enough. We need to restore and protect basic human dignity for those who travel by bus.  
  • Equity. As always, we need to continue to incorporate the viewpoints, lived experiences and perspectives of those most impacted by changes to the local bus network. 
Out of the topics and considerations listed above, which ones do you believe to be the most important?

For more information, please visit our Local Route Improvements FAQ page. 

Tell Us What You Know

One unique aspect of this COA is the need to extend the timeline and break the implementation of IndyGo’s future service plan into more phases than anticipated when the 2016 COA produced the Marion County Transit Plan. You can help ensure that we are on the right path! 

MetroQuest is an online survey tool that the IndyGo team is using to gather feedback from the public and is just one of the ways that we can ensure our transportation planning efforts are informed and equitable. IndyGo will use this feedback to inform upcoming public outreach and engagement efforts, and to ensure that our services align with the needs of our community, now and in the coming years.

English: https://metroquestsurvey.com/ep7x7q

Spanish: https://metroquestsurvey.com/n2z1h

French: https://metroquestsurvey.com/ej1h1w

Hakha Chin: https://metroquestsurvey.com/mn2f2t

Creolek: https://metroquestsurvey.com/rt0m0w