IndyGo Holiday Service Interruptions

INDIANAPOLIS (December 22, 2017) – IndyGo Fixed Route, Open Door, Customer Service Call Center, Customer Service Retail Center, and Administrative Offices will operate on adjusted schedules for the Christmas, New Year’s, and Martin Luther King Jr. Day holidays. IndyGo services will adhere to the following:

Christmas Eve – Sunday, December 24, 2017

  • Fixed Route and Open Door operating regular schedules
  • Customer Service Call Center open regular business hours (closed)
  • Customer Service Retail Center open regular business hours (closed)
  • Administrative offices closed (also closed December 25 & 26, 2017)

Christmas Day – Monday, December 25, 2017

  • Fixed Route and Open Door operating Sunday schedules
  • Customer Service Call Center closed
  • Customer Service Retail Center closed
  • Administrative offices closed (also closed December 26, 2017)

 

Tuesday, December 26, 2017

  • Fixed Route and Open Door operating regular schedules
  • Customer Service Call Center open regular business hours (7:00 a.m. – 7:00 p.m.)
  • Customer Service Retail Center open regular business hours (8:00 a.m. – 6:00 p.m.)
  • Administrative offices closed

 

New Year’s Eve – Sunday, December 31, 2017

  • Fixed Route and Open Door operating regular schedules
  • Customer Service Call Center open regular business hours (closed)
  • Customer Service Retail Center open regular business hours (closed)
  • Administrative offices open regular business hours (closed)

 

New Year’s Day – Monday, January 1, 2018

  • Fixed Route and Open Door operating Sunday schedules
  • Customer Service Call Center closed
  • Customer Service Retail Center closed
  • Administrative offices closed

 

Martin Luther King Jr. Day – Monday, January 15, 2018

  • Fixed Route operating Saturday schedules
  • Open Door operating regular schedules
  • Customer Service Call Center open regular business hours (7:00 a.m. – 7:00 p.m.)
  • Customer Service Retail Center open regular business hours (8:00 a.m. – 6:00 p.m.)
  • Administrative offices closed

 

During winter weather and the holiday season, IndyGo Operators are reminded to drive at safe speeds for impaired roads, be mindful of their following distance behind other cars, and to use caution when making stops. Many of these precautions aimed at keeping other drivers, pedestrians, IndyGo operators, and riders safe can often cause delays. IndyGo’s first and foremost goal is to move people in Indianapolis to and from where they need to go – safely.

 

Passengers are encouraged to take the following precautions during this holiday season, especially if inclement weather conditions occur:

 

  • Allow for extra travel time to and from your destination. Plan for delays due to icy streets, heavy snowfall, and traffic congestion.
  • Wear warm, highly visible clothing so you can be spotted at a bus stop.
  • Text the number “25370” with “Arrivals” and the 5-digit bus stop ID for real-time arrival information.
  • Use extra caution and watch your footing as snow and ice can make sidewalks, steps, and bus floors slippery. Hold onto the railing when boarding and exiting the bus.
  • Bundle up for potentially longer wait times at bus stops.

 

Contact the IndyGo Customer Service Call Center at 317.635.3344, Monday through Friday 7:00 a.m. to 7:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m. for real-time arrival and detour information. Event detours and route delays can also be found on the IndyGo website.

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About IndyGo:
IndyGo, the Indianapolis Public Transportation Corporation, provides public transit service throughout Marion County. The Marion County Transit Plan will bring a 70 percent increase in service, offering shorter waits, extended evening hours and weekend service, and three rapid transit lines in high-ridership corridors. The first improvements in the Transit Plan will be implemented in February 2018.