Purpose and Goal
The Indianapolis Public Transportation Corporation (dba IndyGo) has been informed that it has been selected to receive an Accelerating Innovative Mobility (AIM) challenge grant award from the Federal Transit Administration (FTA). With these grant dollars, IPTC intends to lead in the creation of a “Mobility Concierge Program.” This program, as envisioned, would serve as a one-stop shop for trip planning and payment integration across multiple modes of transportation and service providers operating in the greater Indianapolis area. This program is part technology solution and part innovation in the delivery of customer service.
This request focuses primarily on the technology solution and must work as a platform that can integrate two or more mobility service providers (e.g. IndyGo bus + Pacers bike-share) into a single, multi-modal trip planner and payment system. A key component of the Mobility Concierge Program will be ensuring that the unbanked population can access and use all modes, which is one potential tie-in with the customer service component of the program.
At this time, IndyGo is the sole fixed-route transit operator in Marion County, Indiana. However, there are multiple mobility providers throughout the county and the Central Indiana Region, including suburban transit providers, transportation network companies (TNCs), taxis, scooters, shared bikes, among others. Ultimately, IndyGo seeks to add “mobility manager” to its core business function as a mobility provider.
IndyGo, in an effort to leverage its existing technology solutions, is issuing this Request for Information for the purposes of determining if there is a turnkey, technical solution – in whole or in part – that could help the agency get closer to realizing our goal of having a one-stop shop for a multi-modal trip planning and payment integration system. More specifically, IndyGo seeks to understand what applications are available that meet most, if not all, of our needs. For those capabilities that are undeveloped, IndyGo seeks to understand how companies have developed, tested, and launched application add-ons in the past.