IndyGo Service Standards

Transit agencies set goals for transit services provided, which are called Service Standards. These standards enable a transit agency and its partners to monitor transit performance. On October 25, 2018, the IndyGo Board of Directors adopted the service standards policy.

IndyGo’s service standards are organized within three overarching categories: Defining Features, Service Targets, and Outputs.

1. Features

  • Frequency: how often a bus arrives at a stop
  • Daily & Weekly Span: hours and days of service
  • Stop Spacing: average distance between stops

2. Service Targets

  • Average bus speed
  • Bus stop amenities
  • On-time arrival percentage
  • Maximum passenger load percentage

3. Outputs

  • Productivity: number of boardings per hour of revenue service* – *revenue service hours are used in the transit industry to measure the amount of time a bus is providing transit service to the public.
  • Coverage or not: coverage routes are service provided regardless of high ridership

Categories Defining Features Service Targets Outputs:

Categories Defining Features Service Targets  Outputs
Rapid Every 10 mins
20 hours / day
7 days / week
Stops every ½ mile
Average speed 25mph
Max amenities
90% on time
150% passenger load
27+ boardings / hour
not coverage
Frequent Every 15 mins
20 hours / day
7 days / week
Stops every ¼ mile
Average speed 17mph
Moderate amenities
85% on time
120% passenger load
27 boardings / hour
Not coverage
Basic Every 30 mins
18 hours / day
7 days / week
Stop spacing varies
Average speed 14 mph
Moderate amenities
85% on time
120% passenger load
21 boardings / hour
Not coverage
Coverage Every 60 mins
16 hours / day
7 days / week
Stop spacing varies
Average speed 14 mph
Limited amenities
85% on time
120% passenger load
No standard
Coverage