If You See Something, Say Something
Safety for our riders AND teammates is IndyGo’s number one priority. However, we’re not always able to see or be present for every incident when it occurs. This is where we rely on folks like you to report these situations, so we can help and provide a more welcoming and comfortable environment for everyone. Just remember: If you SEE something, make sure to SAY something.
What to Report
Our agency takes every reported incident seriously, no matter how small. Examples of reportable incidents include:
- Assault or fighting
- Crime in progress
- Homeless/wellness check
- Human trafficking
- Robbery or theft
- Sexual assault or harassment
- Suspicious activity
- Unattended bags or packages
- Unruly behavior
- Vandalism
IndyGo Reporting Options
Report Online
IndyGo’s online Safety and Security Form is available 24/7 to log incidents into our system manually. If you witnessed an incident example from the list above, click the button below to fill out the form.
Report By Phone
Alternatively, you can call into our Customer Care Center at 317.635.3344 using any phone to inform our team of a situation you witnessed.
Note: In the rare case that you’re witnessing a life-threatening emergency, please dial 9-1-1 to notify law enforcement.
Other Things to Keep in Mind
- DO pay attention to the physical characteristics of anyone behaving suspiciously, including their gender, build, hair color, clothing and distinctive markings (tattoos or birthmarks) to help identify the person.
- DO notice if they leave on foot or by car.
- DO pay attention to the make, model and license plate of the vehicle they leave in.
- DO note any other helpful information.
- DON’T take any direct action yourself.
- DON’T confront or interact with the individual or group behaving suspiciously.
- DON’T reveal your suspicions.
*If you are at a Bus Rapid Transit (BRT) station platform, remember you can also push the emergency phone button shown in the image to the right to report an incident.
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