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We’re proud of our conscientious adherence to both the letter and the spirit of Title VI and ADA.

Title VI & ADA

IndyGo operates its programs without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964, and in full accordance with the Americans with Disabilities Act (ADA) of 1990.

If you believe you have been the victim of a discriminatory practice due to your race, color, national origin, or disability, you may file an official Title VI or ADA complaint. For more information on IndyGo’s Title VI and ADA Policy and the procedures to file a complaint, contact the IndyGo Customer Care Center or complete the Title VI & ADA Complaint Form (En Español), and mail it to the IndyGo Director of Compliance and Civil Rights. Complaints can also be sent via email to TitleVIComplaints@IndyGo.net.

Mail
1501 W. Washington St.
Indianapolis, IN 46222

IndyGo Customer Care Center
317.635.3344
Monday – Friday: 6 a.m. – 7 p.m.
Saturday – Sunday : 7 a.m. – 4 p.m.

IndyGo Care Center Desk
Julia M. Carson Transit Center
201 E. Washington St.
Indianapolis, IN 46204
Monday – Friday: 8 a.m. – 6 p.m.
Saturday: 9 a.m. – Noon
Sunday: Closed

IndyGo’s 2013 Title VI Program

IndyGo’s 2020 Title VI Program Update

IndyGo’s 2017 Title VI Program

IndyGo’s 2021 ADA Transition Plan for IndyGo Bus Stops

Title VI & ADA Complaint Form