We’re proud of our conscientious adherence to both the letter and the spirit of Title VI and ADA.

Title VI & ADA

IndyGo operates its programs without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964, and in full accordance with the Americans with Disabilities Act (ADA) of 1990.

If you believe you have been the victim of a discriminatory practice due to your race, color, national origin, or disability, you may file an official Title VI or ADA complaint. For more information on IndyGo’s Title VI and ADA Policy and the procedures to file a complaint, contact IndyGo Customer Service or complete the Title VI & ADA Complaint Form (En Español), and mail or fax it to the IndyGo Director of Compliance and Civil Rights.

1501 W. Washington St.
Indianapolis, IN 46222

IndyGo Customer Service Call Center
Monday – Friday: 7 a.m. – 7 p.m.
Saturday: 9 a.m. – 3: p.m.

IndyGo Customer Service Center
Julia M. Carson Transit Center
201 E. Washington St.
Indianapolis, IN 46204
Monday – Friday: 8 a.m. – 6 p.m.
Saturday: 9 a.m. – Noon

IndyGo’s 2013 Title VI Program

IndyGo’s 2020 Title VI Program Update

IndyGo’s 2017 Title VI Program

IndyGo’s 2021 ADA Transition Plan for IndyGo Bus Stops