IndyGo is committed to creating and managing a service that is efficient and effective for our ridership. Our public outreach efforts enable us to better understand our riders’ needs and plan service that works for them. We participate in travel trainings, presentations to neighborhood and community groups, public meetings, community events, and tabling throughout the city to ensure we’re reaching our riders and the public that are interested in our service and projects. These public outreach events and processes allow us to get feedback from our riders, listen to public concerns, and provide education about our service. For more information about how we can present to or train your group, or for listings of our upcoming events, visit our events page.
Additionally, as a federal grantee, we are required to have a process for soliciting and considering public comment before raising a fare or carrying out a major service change. This process includes:
- Early and continuous involvement
- Reasonable public availability of technical information
- Collaborative input on alternatives, evaluation criteria and mitigation needs
- Open public meetings
- Access to the decision-making process prior to closure
We have many stakeholders that we aim to engage when making changes to our service, budget, or policies. To do so, we hold public meetings through community organizations, public open houses, and public hearings. In addition, we engage with the public through our social media accounts, as well as through surveys and our Customer Service Call Center. We value our stakeholders’ feedback and understand how critical it is to be engaged with the communities we serve. For more details about our public outreach and involvement plan, check out our Public Involvement Program.