IndyGo has developed a set of Rider Guidelines to help you, your fellow passengers, and Operators have a safe and enjoyable commute.
For simple step-by-step directions on how to ride, read through the tips below.
Plan Your Trip
- Use Google Maps or the IndyGo trip planner to get step-by-step directions including what route to take, what bus to board, where to board, and what time the bus is departing.
- You can also call 317.635.3344 to get trip planning assistance, or plan by hand with route maps.
Find Your Stop
- Arrive at your stop a few minutes before it is scheduled to depart.
- Double check you are on the correct side of the street for the desired direction of travel.
- Make sure you are visible to the Operator and stand near the bus stop sign.
- Check the destination sign on the bus to make sure it is the correct bus and route before you board.
- IndyGo buses are equipped with wheelchair lifts or ramps, and
securement devices. All buses have “kneeling” capability, which lowers the height of the first step onto the bus. Any rider may request the use of the ramps or kneeling function, regardless
Pay for Your Trip
Be ready to board with exact change or a bus pass. A fare is required every time you board.
- New Pass: Insert it into the slot in the top of the farebox vertically, located next to the Operator to activate your pass and get
- Day Passes (1 Day, 7 Day, 31 Day): Once these pass types have been stamped, swipe it in the farebox.
- Trip Passes (1 Trip, 10 Trips): You must insert the pass into the top slot every time.
- You can pay for a single trip ($1.75) or purchase a day pass ($4) with cash when boarding. Operators do not carry change and the fareboxes do not make change.
Get Off the Bus at Your Destination
- Once you hear your stop announced or see it on the reader board, pull the signal cord near the windows to indicate to the Operator to stop.
- Gather all your personal items and leave through the rear exit door.
- Operators only stop at bus stops if they are signaled by the rider or if riders are waiting to board at a bus stop.
- Operators will only pick-up and drop-off riders at designated IndyGo stops, including end-of-the-line bus stops. Operators will make reasonable modifications if barriers exist.