How to Ride

The more you know, the easier the going! Check out these how-to tips, tools and timely reminders that will make riding transit second nature.

How to Ride

As the largest public transportation provider in the state of Indiana, IndyGo provides public transit service throughout Marion County. IndyGo serves our community through local bus, Bus Rapid Transit (BRT) and paratransit services. The Julia M. Carson Transit Center (CTC) serves as the downtown hub. The agency is committed to connecting its community to cultural and economic opportunities through safe, reliable and accessible mobility experiences.

Below are the steps that will help you plan and pay for your IndyGo ride. For the full Rider’s Guide click here.

Image of the side of an eGen flex bus.

Know How to Plan Your Trip

Use Google Maps, the Transit app or the IndyGo trip planner to get step-by-step directions, including what route to take, what bus to board, where to board and what time the bus is departing.

You can also call 317-635-3344 to get trip planning assistance, or plan by hand with route maps.

Image of a flow bird fare pass scanner

Know How to Pay

Be ready to board with exact change, digital fare or a bus pass. Fare is required every time you board.

Cash

  • You can pay for a single trip or purchase a day pass with cash when boarding. Operators, or bus drivers, do not carry change and the fareboxes do not make change.

Tap Card or Smart Phone App

  • IndyGo uses MyKey, an account-based fare system, for its digital fare payment. This form of payment is highly encouraged when validating fare to ride Bus Rapid Transit (BRT).
  • You can purchase reloadable tap cards at the Julia M. Carson Transit Center, at ticket vending machines located at BRT stations and by calling IndyGo’s Customer Care Center at 317-635-3344.
  • Install the MyKey app, which is available in the Apple App and Google Play stores, to pay through MyKey. Learn how to use MyKey here.
  • Arriving July 1, IndyGo riders can use MyKey+, our new e-fare payment system. MyKey+ makes it easier to purchase fares and manage accounts and passes online, through the mobile app or with a smart card. Be sure to use any remaining MyKey balance by Aug. 31. Learn more here.

Pass

  • New Pass: Insert it into the slot in the top of the farebox vertically, located next to the bus driver to activate your pass and get
    it stamped.
  • Day Passes (1 Day, 31 Day): Once these pass types have been stamped, swipe it in the farebox.
  • Trip Passes (1 Trip, 10 Trips): You must insert the pass into the top slot every time.
bus stop in the city

Know How to Ride

  • Arrive at your stop a few minutes before it is scheduled to depart.
  • Double-check you are on the correct side of the street for the desired direction of travel.
  • Make sure you are visible to the operator and stand near the bus stop sign.
  • Check the destination sign on the bus to make sure it is the correct bus and route before you board.
  • IndyGo buses are equipped with wheelchair lifts or ramps and securement devices. All buses have “kneeling” capabilities, which lowers the height of the first step onto the bus. Any rider may request the use of the ramps or kneeling function, regardless of ability.

For tips and tools to help you enjoy good vibes for every ride, visit our Rider Code of Conduct.

Two IndyGo coach operators posing for a photo together.

Have More Questions?

For additional assistance, call the IndyGo Customer Care Center at 317-635-3344.

Customer Care Center Hours
Monday – Friday: 6 a.m. – 7 p.m.
Saturday – Sunday: 7 a.m. – 4 p.m.