We can help you better if you get in touch with us. It’s no bother, it’s our job — and our pleasure. Please feel free to contact us.

IndyGo call center representative.

Contact Us

IndyGo is here to serve you, so we’re more than happy to answer your questions or take your comments, so, please feel free to get in touch with us. Our contact information and hours of operation are posted below.

To submit a comment, please scroll to our Comment Form at the bottom of the page, and don’t forget to check out the Rider Guidelines for some helpful tips.

Go to Comment Form

Call our Call Center

Relay Indiana: 711 (Indiana)

Hours of Operation:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

View Holiday Hours

Call Customer Service for questions, ticketing information, trip advice, route detours and delays, or to share a comment or complaint. You can also purchase bus passes over the phone or request route maps.

Our call center’s language line provides interpretive services for more than 150 languages.

Visit our Retail Center

Effective Sunday, March 29: IndyGo is implementing rear door boarding and temporarily suspending fare collection. While fares are suspended, the Retail Desk in the Carson Transit Center will be closed. The Lost and Found will be open Monday thru Friday 8 a.m. to 5 p.m., and Saturday 9 a.m. to 12 p.m. If you have lost an item, please ask security for assistance and they will coordinate with IndyGo staff.


The Julia M. Carson Transit Center
201 E. Washington St.
Indianapolis, IN 46204

The retail center hours are as follow:
Hours of Operation:
Monday – Friday: 8 a.m. – 6 p.m.
Saturday: 9 a.m. – Noon
Sunday: Closed

View Holiday Hours

Visit the Customer Service Center to purchase passes, get an IndyGo Half Fare ID card, receive trip planning assistance, pick-up maps and schedules, or claim a lost item.

Open Door

Open Door Reservations/Cancellations: 317.917.8747
Dispatch: 317.917.8758
Certification Appointments: 317.614.9260

Hours of Operation:
Monday – Friday: 6 a.m. – 6 p.m.
Saturday & Sunday: 7 a.m. – 4 p.m.

View Holiday Hours

Administrative Office

1501 W. Washington St.
Indianapolis, IN 46222

Hours of Operation:
Monday – Friday: 8 a.m. – 5 p.m.

View Holiday Hours

When you visit our offices, you’ll be asked to sign in at the receptionist desk and show a valid photo ID.



Comment Form

Have a question? See if it’s answered on our Frequently Asked Questions page.


Fill Out Our Comment Form