Contact Us

20140923-IMG_2464IndyGo is here to serve you. If you have a question or comment, please get in touch with us! Below is our contact information and hours of operation.

Don’t forget to check out the Rider Guidelines for some helpful tips!

Call Center

Relay Indiana: 711 (Indiana)

Hours of Operation:
Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

View Holiday Hours

Call customer service for questions, ticketing information, trip advice, route detours, and delays or to share a comment or complaint. You can also purchase bus passes over the phone or request route maps.

Our call center has access to a language line service that provides interpretation for more than 150 languages.

Retail Center

Julia M. Carson Transit Center
201 E. Washington St.
Indianapolis, IN 46204

The retail center hours are as followed:

Hours of Operation:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – Noon
Sunday: Closed

View Holiday Hours

Visit the Customer Service Center to purchase bus passes, get an IndyGo Half Fare ID card, receive trip planning assistance, pick-up maps and schedules, or to claim a lost item.

Open Door

Open Door Reservations/Cancellations: 317.917.8747
Dispatch: 317.917.8758
Certification Appointments: 317.614.9260

Hours of Operation:
Monday – Friday: 6:00 AM – 6:00 PM
Saturday & Sunday: 7:00 AM – 4:00 PM

View Holiday Hours

Administrative Office

1501 W. Washington St.
Indianapolis, IN 46222

Hours of Operation:
Monday – Friday: 8:00 AM – 5:00 PM

View Holiday Hours

When visiting our offices, you must sign in at the receptionist desk and show a valid photo ID.