Contact Us

20140923-IMG_2464IndyGo is here to serve you. If you have a question or comment, please get in touch with us! Below is our contact information and hours of operation.

Call Center

Relay Indiana: 711 (Indiana)

Hours of Operation:
Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

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Call customer service for questions, ticketing information, trip advice, route detours, and delays or to share a comment or complaint. You can also purchase bus passes over the phone or request route maps.

Our call center has access to a language line service that provides interpretation for more than 150 languages.

Customer Service Center

Julia M. Carson Transit Center
201 E. Washington St.
Indianapolis, IN 46204

Hours of Operation:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – Noon
Sunday: Closed

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Visit the Customer Service Center to purchase bus passes, get an IndyGo Half Fare ID card, receive trip planning assistance, pick-up maps and schedules, or to claim a lost item.

Open Door

Open Door Reservations/Cancellations: 317.917.8747
Dispatch: 317.917.8758
Certification Appointments: 317.614.9260

Hours of Operation:
Monday – Friday: 6:00 AM – 6:00 PM
Saturday & Sunday: 7:00 AM – 4:00 PM

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Administrative Office

1501 W. Washington St.
Indianapolis, IN 46222

Hours of Operation:
Monday – Friday: 8:00 AM – 5:00 PM

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When visiting our offices, you must sign in at the receptionist desk and show a valid photo ID.