IndyGo is here to serve you. If you have a question or comment, please get in touch with us! Below is our contact information and hours of operation.
Don’t forget to check out the Rider Guidelines for some helpful tips!
Call Center
317.635.3344
Relay Indiana: 711 (Indiana)
800.743.3333
Hours of Operation:
Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed
Call customer service for questions, ticketing information, trip advice, route detours, and delays or to share a comment or complaint. You can also purchase bus passes over the phone or request route maps.
Our call center has access to a language line service that provides interpretation for more than 150 languages.
Retail Center
Julia M. Carson Transit Center
201 E. Washington St.
Indianapolis, IN 46204
317.635.3344
The retail center hours are as followed:
Hours of Operation:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – Noon
Sunday: Closed
Visit the Customer Service Center to purchase bus passes, get an IndyGo Half Fare ID card, receive trip planning assistance, pick-up maps and schedules, or to claim a lost item.
Open Door
Open Door Reservations/Cancellations: 317.917.8747
Dispatch: 317.917.8758
Certification Appointments: 317.614.9260
Hours of Operation:
Monday – Friday: 6:00 AM – 6:00 PM
Saturday & Sunday: 7:00 AM – 4:00 PM
Administrative Office
1501 W. Washington St.
Indianapolis, IN 46222
317.635.2100
Hours of Operation:
Monday – Friday: 8:00 AM – 5:00 PM
When visiting our offices, you must sign in at the receptionist desk and show a valid photo ID.
