We can help you better if you get in touch with us. It’s no bother, it’s our job — and our pleasure. Please feel free to contact us.

IndyGo call center representative.

Contact Us

IndyGo is here to serve you, so we’re more than happy to answer your questions or take your comments, so, please feel free to get in touch with us. Our contact information and hours of operation are posted below.

To submit a comment, please scroll to our Comment Form at the bottom of the page, and don’t forget to check out the Rider Guidelines for some helpful tips.

Go to Comment Form

Call our Customer Care Center

Relay Indiana: 711 (Indiana)

Hours of Operation:

Monday – Friday: 6 a.m. – 7 p.m.
Saturday – Sunday: 7 a.m. – 4 p.m.

View Holiday Hours

Call our Customer Care Center for questions, ticketing information, trip advice, route detours and delays, or to share a comment or complaint. You can also purchase bus passes over the phone or request route maps.

Our care center’s language line provides interpretive services for more than 150 languages.

Visit our Care Center Desk

The Julia M. Carson Transit Center
201 E. Washington St.
Indianapolis, IN 46204

CTC Hours of Operation:
Monday-Saturday: 5 a.m. – midnight
Sunday: 6 a.m. – 9 p.m.

Care Center Desk Hours of Operation:
Monday – Friday: 8 a.m. – 6 p.m.
Saturday: 9 a.m. – noon
Sunday: Closed

View Holiday Hours

Visit the Customer Care Center Desk to purchase passes, get an IndyGo Half Fare ID card, receive trip planning assistance, pick-up maps, and schedules, or claim a lost item.

Marion County Health Department Vaccination Clinic:
Get your COVID-19 vaccine or booster shot at the Carson Transit Center at the following times:

  • Tuesdays through Thursdays – 10 a.m. to 3 p.m.

Anyone age 12 or older is eligible to receive the vaccine. The Pfizer, Moderna and Johnson and Johnson vaccines for adults are available. For details on vaccinations for children, visit marionhealth.org.

IndyGo Access

IndyGo Access Reservations/Cancellations: 317.917.8747
Dispatch: 317.917.8758
Certification Appointments: 317.614.9260

Hours of Operation:
Monday – Friday: 6 a.m. – 6 p.m.
Saturday & Sunday: 7 a.m. – 4 p.m.

View Holiday Hours

Administrative Office

1501 W. Washington St.
Indianapolis, IN 46222

Hours of Operation:
Monday – Friday: 8 a.m. – 5 p.m.

View Holiday Hours

When you visit our offices, you’ll be asked to sign in at the receptionist desk and show a valid photo ID.

Comment Form

Have a question? See if it’s answered on our Frequently Asked Questions page.

Fill Out Our Comment Form

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