Our policies regarding obtaining and using your information are open and transparent, as they should be.

Privacy Policy

Securing Your Information

Properly securing the information we collect from you online is one of our primary concerns and most-essential commitments. To help us do this, we:

  • Employ internal access controls to ensure that the only people who see your information are those with a need to do so to perform their official duties.
  • Train relevant personnel on our privacy and security measures.
  • Secure the areas where we hold hard copies of information we collect online.
  • Perform regular backups of the information we collect online to insure against loss.
  • Use technical controls to secure the information we collect online, including but not limited to:
    • Secure Socket Layer (SSL)
    • Encryption
    • Firewalls
    • User ID and Password protections

We employ external access safeguards to identify and prevent unauthorized attempts by outsiders to hack into, or cause harm to, the information in our systems.

Tampering with IndyGo’s website is against the law.

Children’s Privacy

We do not intentionally collect information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact customer service at 317.635.3344.


This site contains links to other sites. IndyGo is not responsible for the content of any third-party website or the privacy practices of such third parties.

Disclaimer Notice

IndyGo makes no claims, promises or guarantees about the accuracy, currency, completeness or adequacy of the contents of this website and expressly disclaims liability for errors and omissions in its contents. In the event of a conflict between this policy and the Indiana Access to Public Records Act, or other law governing the disclosure of records, the Access to Public Records Act or other applicable law will control.

No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to this website or its links to other internet resources. Although we have put in place security systems that are designed to prevent the unauthorized disclosure of information, due to the nature of Internet technologies, we cannot provide firm assurances as to the security of this information and expressly disclaim any such obligation.


IndyGo retains copyright rights on graphic images and the content of this website. This means that you may not: (1) distribute the text or graphics to others without the express written permission of IndyGo; (2) “mirror” this information on your website without permission; or (3) modify or re-use the text or graphics on this website. You may: (1) print copies of the information for your own personal use; and (2) reference this website from your own documents. Commercial use of this information is prohibited without the written permission of IndyGo. In all copies of this information, you must include this notice and any other copyright notices originally included with such information.


The trademarks, service marks, and logos (the “Trademarks”) used and displayed herein are registered and unregistered Trademarks of IndyGo. Nothing herein should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any Trademark displayed herein, without the written permission of the Trademark owner.

How to Contact Us

If you have any questions about the IndyGo privacy policy statement or the company’s use of your information, you can e-mail IndyGo through this website or call the Customer Service Center at 317.635.3344.

Choice of Law and Jurisdiction

This policy shall be construed in accordance with the laws of the State of Indiana. Any dispute arising under this policy shall be resolved exclusively in the state and federal courts located in Marion County, Indiana.

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