Our policies regarding obtaining and using your information are open and transparent, as they should be.

Access to IndyGo’s website, IndyGo.net (the “site”), is provided subject to the following terms and conditions. Your use of this site will indicate your acceptance of these terms. IndyGo may periodically change the terms without notice, so please check them from time to time as your continued use of the site signifies your acceptance of the terms and conditions, including changed items.

Why We Collect Information

Our principal purpose for collecting personal information online is to provide you with information that you need and want, to address security and virus concerns, and to help make our website easy to use.

We collect information from you and about you, which may include your name, physical address, email address, telephone number, and credit card information.

Information about your visit to this site. We collect information from you passively. We use tracking tools like browser cookies and Google Analytics to track non-specific user information such as operating systems, browsers, device type, and estimated connection types. We may gather information about your visit to this site, such as the name of the internet service provider and the internet protocol (IP) address through which you access the Internet; the date and time you access the site and which portions of the site you visit; the pages that you access while at the site and the internet address of the website from which you linked directly to our site. We might also gather information about what site you came from or what site you visit when you leave us. The technical information collected will not personally identify you. This information is used to help improve the site, analyze trends, and administer the site.

Contact information. We may collect your name, street address, telephone number, organizational affiliation, or email address if you provide it to us by, for example, contacting IndyGo by email, signing up for a service (such as IndyGo’s Monthly Newsletter), completing an online survey, or registering for the Web Developer API Data. IndyGo or its agents may contact you for marketing purposes if you agree to such contact.

Employment application information. If you fill out an application for employment, the information collected will be used by our human resources personnel to determine whether you qualify for the job. The information may also be shared with hiring personnel.

Payment information. On behalf of IndyGo, Bigcommerce processes financial transactions on this website through the site’s Online Store. Bigcommerce is a Web-based provider of payment services. Bigcommerce collects and stores your name, credit card number, credit card expiration date, and any other information necessary to process and track your transaction.

Demographic information. We collect information like your gender and date of birth if you fill out a survey or apply for an age-based discount. We collect other information necessary to substantiate an application for a reduced fare product.

Trip and location data. We collect information about the locations of customers when they swipe their passes as they get on and off an IndyGo vehicle. We also collect current location data as well as manually-entered origin and destination data for use in the site’s Trip Planner.

We Use Information as Disclosed and Described Here.

We use information to respond to your comments, requests or questions, and to process transactions.

We use information to improve our site, products and services. We might use your information to customize your experience with us. We might combine information we get from you with other information about you that we receive from third-party sources.

We use information for security purposes. We may use information to protect our company, our customers, and our site.

We use information for marketing purposes. For example, we might send you information about new products and special offers. We might tell you about new features or updates. We use information to communicate with you about your account or our relationship with you. We might contact you about our services or products that you purchase.

We use information as otherwise permitted by law.

You can opt out of receiving our marketing emails.

To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages, including our responses to your questions and information about your account.

You can control cookies and tracking tools.

Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool your browser provides. Certain browsers can be set to reject browser cookies. If you block cookies on your browser, certain features on our site might not work.