Customer Satisfaction Survey

Survey Goals

IndyGo wants to learn more about what riders think about its service! To gather this feedback, the agency will launch its second annual Customer Satisfaction Survey Monday, April 13. The goal is to understand where IndyGo is doing well and where it can improve. The results will help agency leaders review existing programs and policies to understand how it can exceed customer expectations.

The survey will be available online between April 13 and May 10, as well as in person at the Julia M. Carson Transit Center (CTC) from April 13 to 19. Find a surveyor walking around the CTC in an orange vest to take the survey in-person.

Those who complete the survey and provide their contact information at the end will be immediately provided with one reloadable MyKey tap card with $4 of transit value (limit one card per participant). The transit value from this card can be transferred to an existing MyKey account, if applicable, to validate trips on IndyGo’s routes. For those who do not have an existing MyKey account, the card can be reloaded with fare at any ticket vending machine at Red and Purple Line stations or the CTC.