Legal Information

To learn more about requesting public records, submitting tort claims or filing a claim under Title VI of the Civil Rights Act of 1964 or the Americans With Disabilities Act of 1990, please read the information below carefully.

Public Records Request

IndyGo is subject to the Indiana Access to Public Records Act (APRA), Indiana Code 5-14-3, which provides the public with the right to inspect and obtain copies of non-confidential public records maintained by public agencies. IndyGo will make disclosable records available in accordance with the procedures and timelines established by state law.

Requests for access to public records must be submitted in writing and must identify the records sought with reasonable particularity. IndyGo will review each request to determine whether the requested materials are subject to disclosure or are confidential or exempt under APRA or other applicable laws, and will respond within a reasonable time. IndyGo will acknowledge your request within 7 days, but amount of time to respond to the request will depend upon the nature and extent of the request. IndyGo may charge a reasonable sum for copies of some documents, particularly video.

You may submit a public records request by providing the following information:

Name(Required)

First Last

Company Name

Email(Required)

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone Number

Description of Records Request(Required)

Please describe the record(s) you are requesting: (Be sure to “identify with reasonable particularity” the records you are requesting. Include details like dates, names, subject matter, locations, or other identifying details.)

Tort Claims

If you have a claim for personal injury or property damage against the Indianapolis Public Transportation Corporation (IndyGo) you must submit a tort claim notice in writing as required by the Indiana Tort Claims Act (ITCA),  Indiana Code 34-13-3. You have 180 days from the date of loss to file your tort claim notice, and it must comply with the ITCA. Each person who claims a loss must file a separate tort claim notice.

Filing a tort claim is part of a legal process. If you have any questions about how to file a claim, you may want to contact an attorney. IndyGo’s attorneys and employees are not authorized by law to assist you with filing a claim.

You are urged to review the list of actions for which and conditions under which a governmental entity such as IndyGo are not liable in Indiana Code 34-13-3-3 before filing a claim

How to file a tort claim

Your notice must contain a short and plain statement of the facts on which your claim is based, including the circumstances which brought about the loss, the extent of the loss, the time and place the loss occurred, the names of all persons involved if known, the amount of damages sought, and the residence of the person making the claim at the time of the loss and at the time of filing the notice. To assist in filing your claim, you may want to print and complete the Notice of Tort Claim form according to the form’s instructions. Keep a copy of your claim, your receipts for your bills and your certified or registered mail receipt.

Processing tort claims

IndyGo will investigate your claim upon receipt of your tort claim notice if it is properly filed. IndyGo will notify you in writing within 90 days of receipt if your claim is approved. By law, a claim is denied if not settled within 90 days.

If IndyGo determines your claim should be paid, you’ll receive settlement paperwork. Your payment will be processed once IndyGo receives properly completed documents with original signatures.

Legal representation

You may choose to represent yourself or hire an attorney in relation to your claim. IndyGo’s attorneys and employees cannot give you legal advice.

For more information about Title VI & ADA, please visit the Title VI & ADA webpage here.