MyKey+ is IndyGo’s new e-fare collection system and a simpler way to pay for your ride. With flexible payment options designed to meet your needs, MyKey+ makes it easier, faster and more convenient to get where you need to go with less hassle.
MyKey+ web portal and mobile app launch. Magnetic stripe (mag-stripe) passes (1 Trip, 1 Day, 10 Trip, 31 Day, S-Pass and Summer Youth) no longer sold online, at the Care Center Desk or at ticket vending machines (TVM). Blue and white mag-stripe passes (2 Hour and 1 Day) only sold on the bus.
Riders can no longer add money to their MyKey app or cards. TVMs shut down. TVM removal from bus rapid transit (BRT) stations, Super Stops and the Carson Transit Center begins and continues through the fall.
MyKey app and cards no longer accepted on IndyGo buses and IndyGo Access paratransit vehicles. MyKey validator removal begins and continues through the fall.
Mag-stripe passes (1 Trip, 1 Day*, 7 Day, 10 Trip, 31 Day, S-Pass and Summer Youth) no longer accepted on IndyGo buses.
*Excludes blue and white mag-stripe passes (1 Day) purchased on the bus.
Have questions? Starting in July, IndyGo staff will walk you through what to know before the transition – including when to use your remaining MyKey balance and how to use MyKey+.
July 6-17
Monday – Friday: 7 – 9 a.m. & 5 -7 p.m.
Julia M. Carson Transit Center
August 17-28
Monday – Friday: 7 -9 a.m. & 5 -7 p.m.
Julia M. Carson Transit Center
The Care Center Desk will also be open for special Saturday hours to help riders upgrade to MyKey+, from 9 a.m. to 1 p.m., in July and August.
When you come to an open house in July or August to obtain your MyKey+ card, we highly encourage you to have a $0.00 balance on your MyKey card.
This makes the transition to MyKey+ smoother.