IndyGo Access is a reservation-based, shared-ride service. IndyGo provides IndyGo Access services to those who meet the criteria established by the U.S. Department of Transportation under the Americans with Disabilities Act (ADA) of 1990.
Please contact the IndyGo Access team at 317-614-9260 to replace your Open Door card with an IndyGo Access MyKey Card. Read here to learn about this change and other exciting changes to come.
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IndyGo Access is a reservation-based, shared-ride service. IndyGo Access provides services to those who meet the criteria established by the U.S. Department of Transportation under the Americans with Disabilities Act (ADA) of 1990.
Although federal regulation requires service within only ¾ of a mile, IndyGo Access operates throughout all of Marion County, seven days a week and with the same hours as local service.
It’s important to understand that an individual’s age, inability to drive a car, or level of personal inconvenience or discomfort are not automatically qualifying factors for eligibility. IndyGo Access eligibility is a pragmatic decision about how best to meet an individual’s transportation needs, not a medical authorization.
IndyGo Access services cost riders:
To use IndyGo Access, you must apply for eligibility. Learn more about IndyGo Access Premium here.
If riding fixed route transit service causes periodic or regular undue physical challenge for you, you may qualify for paratransit service. Eligibility is based not only on the presence of a disability or the use of a mobility aid, but on the effect the disability has on the applicant’s functional ability to board, ride, and disembark independently from a fully accessible local transit vehicle. The accessibility of the regular local transit service and the environmental and architectural barriers within the service area are also considered.
Learn more about IndyGo’s ADA complaint procedures and Title VI & ADA Complaint Form (En Español). For more information regarding IndyGo Access eligibility, please call 317-614-9260.
Applications for IndyGo Access service are available online or via mail by calling our IndyGo Customer Care Center at 317-635-3344. Applications are available in various formats, including Braille, Spanish, and large print. See below for details.
Download the two application forms (see links below) or call our Customer Care Center at 317-635-3344 to have the IndyGo Access application forms mailed to you in an application packet. All IndyGo Access materials are available in various formats, including Braille, Spanish, and large print. Please contact our Customer Care Center at 317-635-3344 for details.
1. Complete the Client Information section below.
The applicant or someone who is familiar with the applicant’s abilities must complete this form.
Complete the online form or Download Printable Form
2. Send OR take this form to one of the following professionals who is familiar with you and your condition(s):
Physician or Doctor of Chiropractic
Registered Nurse
Orientation & Mobility Training Specialist
Licensed Social Worker
Professional Verification Form
3. The professional may return this form to you or send it directly to IndyGo’s assessment office
All forms must be signed and dated to be considered complete.
Email: assessments@indygo.net
Fax: 317-614-9316
Mail to:
IndyGo Access Assessments
2425 W. Michigan Street
Indianapolis, IN 46222
Once the eligibility Assessment Team receives your Personal Information and Medical/Professional Verification forms, they will contact you to schedule an in-person interview. All interviews must be scheduled in advance. If needed, IndyGo can provide transportation on an IndyGo Access shared-ride vehicle to and from the interview location at no cost to you.
At the in-person interview, an Assessment Team Member will review your application and discuss the disability/health condition that affects your functional ability to use IndyGo’s local transit service.
IndyGo will determine your eligibility within 21 days of your in-person interview and notify you of its decision in writing. Once you are approved, you’ll receive an IndyGo Access ID and password, and you will be able to call 317-917-8747 to make reservations for IndyGo Access as you need it.
If IndyGo has not made an eligibility determination within 21 days, you will be granted temporary eligibility until a decision is made. If it is then determined you are not eligible for IndyGo’s Acess service, you may appeal the decision. Information on the appeal process will be given to you with your notice of ineligibility.
IndyGo Acess operates seven days a week, with the same hours as other IndyGo services. IndyGo Access will operate on a Sunday schedule for the following holidays:
Click here to see all holiday hours.
