Customer Perception Survey

Survey Goals

IndyGo wants to learn more about what riders think about its service! To gather this feedback, the agency is launching its third annual Customer Perception Survey Sunday, Sept. 14. The goal is to understand where IndyGo is doing well and where it can improve. The results will help agency leaders review existing programs and policies to understand how it can exceed customer expectations.

“Gathering feedback from riders is always of tremendous value to us,” said IndyGo President and CEO Jennifer Pyrz. “Any time we can hear directly from our riders and receive honest feedback gives us the opportunity to boost the quality of our service and enhance mobility in Marion County.”

The survey is available online, as well as in person at the Julia M. Carson Transit Center (CTC) outside the front doors and at a kiosk inside the lobby, until Saturday, Sept. 20.

Those who complete the survey and provide their contact information at the end will be sent one reloadable MyKey tap card with $4 of transit value. (Limit one card per participant.) The transit value from this card can be transferred to an existing MyKey account, if applicable, to validate trips on IndyGo’s routes. For those who do not have an existing MyKey account, the card can be reloaded with fare at any ticket vending machine at Red and Purple Line stations or the CTC.