INDIANAPOLIS — IndyGo wants to learn what riders think about its service! To gather this feedback, the agency launched its annual Customer Perception Survey Sunday, Sept. 14. The goal is to understand where IndyGo is doing well and where it can improve. The results will help the agency review existing programs and policies to understand how it can exceed customer expectations.
The survey is currently available online here, as well as in person at the Julia M. Carson Transit Center (CTC) outside the front doors and at a kiosk inside the lobby, until Saturday, Sept. 20.
Participation in the survey is voluntary. All responses will remain anonymous unless the participant chooses to provide a name, phone number, address or email address. Personal information collected will not be shared with third parties.
Those who complete the survey and provide their contact information at the end will receive one reloadable MyKey card with $4 of transit value. (Limit one card per participant.) The transit value from this card can be transferred to an existing MyKey account, if applicable, to validate trips on IndyGo’s routes. For those who do not have an existing MyKey account, the card can be reloaded with fare at any ticket vending machine at Red and Purple line stations or the CTC.
###
