INDIANAPOLIS — The IndyGo Board of Directors voted today to approve an update to its fare policy that will further modernize its fare collection system with a fare adjustment and the retirement of outdated fare products. This update will foster an equitable, reliable and customer-centered fare payment experience.
“A modern, accessible transit system is the backbone of a thriving city,” said IndyGo President and CEO Jennifer Pyrz. “Fare increases are never easy, but this step is about protecting the service our riders depend on. IndyGo remains committed to putting customers first and ensuring our system remains safe, reliable and accessible for all who depend on it now and into the future.”
The plan includes:
- A base fare increase from $1.75 to $2.75 for fixed route service, effective Jan. 1, 2026.
- Daily fare capping using MyKey = $4.00 to $6.00
- Weekly fare capping using MyKey = $15.75 to $24.75
- Fare increases for riders of IndyGo Access, paratransit service, effective July 1, 2026.
- ADA Area = $3.50 to $5.50
- Premium Area = $7.00 to $11.00
- Same Day = $10.00 to $15.00
- Stopping the sale of 10-trip, 31-day, S-Passes and Summer Youth Passes July 1, 2026.
- No longer accepting 7-day, 10-trip, 31-day, S-Passes and Summer Youth Passes July 1, 2027. (NOTE: Even though IndyGo is discontinuing the sale of the 31-day paper passes, riders can enjoy similar benefits through MyKey.)
Fares
IndyGo’s fares have remained the same since 2009, a testament to the agency’s efficiency and customer-first philosophy. However, over the past 16 years, the costs of fuel, labor and vehicle maintenance have increased significantly. As this financial gap continues to grow, a fare adjustment is necessary to maintain existing service levels, invest in essential maintenance and repairs, and support fair, competitive wages for frontline staff.
The fare structure will continue to include free two-hour transfers, daily and weekly fare capping through the MyKey fare payment system, half-price fares for seniors, youth and individuals with disabilities and free trips for veterans.
Passes and MyKey
IndyGo’s decision to discontinue the sale of several paper passes supports its long-term goals of modernizing the system, improving efficiency and ensuring all riders have access to flexible and affordable fare options. MyKey offers a more convenient, equitable payment option by allowing riders to pay as they go and eliminating the need for large upfront payments. MyKey additionally allows frequent riders to automatically earn their way to fare-free rides through fare capping, generally providing the same benefit as paper passes, but in a format that works with more modern fare equipment.
Implementation
The agency will launch a comprehensive education campaign in advance of the Jan. 1, 2026, effective date, with a special focus on reaching low-income riders, riders with limited English proficiency, seniors, youth and riders with disabilities. IndyGo will also host a series of on-bus educational conversations, pop-up stations and virtual info sessions to ensure all riders understand the rate increase and how they can get the most value from MyKey. A list of events can be found below and online here.
“We’re committed to making sure every rider understands what is changing and when,” said IndyGo Chief Public Affairs Officer Carrie Black. “Whether you’ve been riding IndyGo for years or you just took your first trip yesterday, we’re here to help you navigate these changes.”
For more information and updates, visit www.IndyGo.net or follow IndyGo on social media @IndyGoBus. Questions can also be directed to IndyGo’s Customer Care Center at 317-635-3344.