COVID-19 UPDATE: INDYGO IS COMMITTED TO SAFELY SERVING OUR RIDERS

This page was last updated on September 24, 2020.

Current COVID-19 Response:

  • Wear a mask onboard and at all IndyGo facilities
  • Regular service schedules have resumed
  • Fare collection has resumed

All IndyGo riders must wear masks onboard all IndyGo fixed route and paratransit vehicles and at all IndyGo facilities, including the Carson Transit Center, to comply with the Marion County Health Department’s order that masks are required in public spaces.

IndyGo is operating on regular service schedules. However, the Carson Transit Center lobby and restrooms remain closed. Riders may enter during business hours to purchase fare at the Retail Desk. Please maintain social distancing inside and outside of the Carson Transit Center.

IndyGo has resumed fare collection after a temporary suspension in March. IndyGo will honor bus passes activated prior to March 29 when fares were suspended. Riders should bring their activated pass to the Retail Desk during business hours to be issued a new pass for the remaining balance.

Riders with questions or comments may still reach Customer Service during regular hours at 317-635-3344 or online at https://www.indygo.net/contact-us/.

While onboard and at IndyGo facilities, IndyGo encourages riders to keep as much distance as possible between yourself and others. IndyGo is continuing increased cleaning and disinfecting efforts, as well as providing additional antibacterial stations at our facilities.

Your safety is important to us and we take this responsibility very seriously. We will continue to follow the guidance of the CDC, the Indiana Department of Health, and the Marion County Public Health Department for best practices.

Your safety is important to us and we take this responsibility very seriously. We will continue to follow the guidance of the CDC, the Indiana Department of Health, and the Marion County Public Health Department for best practices 

Carson Transit Center

The lobby and restrooms are closed to the public, with the exception of riders purchasing fare during business hours, to promote social distancing.

Onboard Buses

IndyGo has installed shields onboard all fixed route buses to create a physical barrier between Operators and riders during the fare collection process.

Vehicle and Facility Cleaning:

IndyGo is providing additional antibacterial stations at the Carson Transit Center.

IndyGo is increasing the frequency of bus cleaning and sanitization, including Electrostatic Disinfection.

  • What it is: Electrostatic Disinfection treatments help disinfect hard-to-reach areas and provide a thin barrier for longer-lasting disinfectant.
  • How it works: A mist is sprayed into the interior of every bus. The spray contains particles that adhere to and coat any surface. The Electrostatic spray gives a negative charge to the disinfecting solution, allowing the solution to stick to surfaces.

 

  • Wear a mask on board for extra protection. If you don’t have a face mask, wear other face coverings, such as a bandana or scarf, while riding. Face masks are required onboard all IndyGo fixed route and paratransit vehicles and at all IndyGo facilities, including the Carson Transit Center, to comply with the Marion County Health Department’s order that masks are required in public spaces.
  • Wash your hands with soap and water for at least 20 seconds, or use hand sanitizer if soap and water are not available.
  • Avoid touching your face, especially your eyes.
  • Use a tissue when you sneeze, then throw the tissue in the trash. If you don’t have a tissue, cover your nose and mouth with your sleeve.
  • Cover your cough with your sleeve.
  • Stay home if you are sick.

IndyGo will continue to communicate updates and service impacts on Facebook, Twitter, and Instagram (@IndyGoBus). Additionally, we recommend subscribing to our newsletter for email alerts.

Additional Resources:

  • https://www.cdc.gov/coronavirus/
  • http://marionhealth.org/

We will continue to update this page with the most current information.

#SHOWUSYOURMASK

Masks are required onboard all IndyGo vehicles and at all IndyGo facilities. Why not have some fun with it? #ShowUsYourMask and tag us @IndyGoBus as you hop back on the bus!

RIDERSHIP

Ridership in March reflects the guidance of government and health officials to limit group gatherings and restrict travel to essential trips only. The graph below shows weekly ridership based on preliminary local and bus rapid transit service data beginning March 2, 2020 and excluding routes 901/902. This information is subject to change at any time as new data are collected and validated. Data collection and validation methods are also subject to change in response to new safety measures, including the temporary suspension of fares. These figures are for informational purposes only and are not intended for auditing or financial reporting purposes.

COVID-19 Public Information

IndyGo is closely monitoring the latest developments regarding COVID-19 and following guidance from public health authorities to proactively implement measures that help protect the safety of our employees and passengers. In the interest of protecting our employees’ medical privacy, we treat health information in strict confidence. We are unable to release information that may compromise the privacy of any member of our workforce, including specific job titles or any personally identifiable information (PII).

Confirmed cases: 68