Customer Perception Survey

Survey Goals

IndyGo is interested in learning more about what our riders think about the service! We recently closed our second annual Customer Perception Survey, with the goal of understanding where IndyGo is doing well and where we can improve. The results will help us in reviewing our existing programs and policies to understand how we can exceed customer expectations. The survey was available online and in person at the Julia M. Carson Transit Center (CTC).

Those who completed the survey and provided their contact information at the end were sent one reloadable MyKey tap card with $4 of transit value. (Limit one card per participant.) The transit value from this card can be transferred to an existing MyKey account, if applicable, to validate trips on IndyGo’s routes. For those who do not have an existing MyKey account, the card can be reloaded with fare at any ticket vending machine at Red Line stations or the CTC, in addition to the Purple Line stations once the system launches Sunday, Oct. 13. 

Last year, we piloted the Customer Perception Survey to capture this feedback and ensure we felt comfortable that subsequent surveys would allow us to track changes over time.