Employee Resources

The work we do at IndyGo is critical to keeping our city moving. People rely on us for rides to work, trips to medical appointments and quick stops to the grocery store for essentials. For many of us, providing a safe, reliable and accessible option for these basic needs attracted us to work in public transportation. Below, you’ll find various resources to keep you informed and healthy.

Cigna is IndyGo’s provider of our Employee Assistance Program, also known as EAP.  The EAP can provide confidential advice, counseling, and helpful ideas on self-care and ways to support others, as well as important links to resources.  EAP is available 24/7 for confidential assistance, crisis support and more.  The EAP toll-free number is (877) 622-4327.  In addition, online registration is available, and instructions are listed below in the brochure.

We think that the EAP provides a good way to obtain professional assistance in strict confidence.  Please do not hesitate to reach out to Human Resources directly should you have any questions or need additional support.

IndyGo Employee EAP Brochure

Coping with Violence in the Community PDF

Dealing With the Impact of Violence and Violent Death PDF

Managing Distress After a Violent Attack PDF

How To Schedule A Vaccine Appointment:

What To Do Prior To Your Appointment:

  • Pre-register online after you have scheduled your appointment.  If you do not, it will prolong your appointment.
  • Wear a short sleeve shirt to the appointment as you will be given a shot in your upper arm.
  • Be sure to show up early.

What To Expect When I Go To My Appointment:

  • The entire process for obtaining the vaccine will take about 30-45 minutes.
  • Show up early!!!  Make sure you show up at least 15 minutes early for your appointment.
  • A medical professional will ask you a series of questions prior to administering the vaccine.
  • You will have the opportunity to ask questions about the vaccine, possible side effects that may result from the vaccine, and what to do if you experience side effects.
  • After receiving the shot, you will be observed for at least 15 minutes by medical professionals to determine if you are having a side effect.  Medical professionals on site will be able to treat you if you have any side effects.

Scheduling The Second Appointment:

  • If you received the Pfizer shot or Moderna shot, please be sure to schedule your second shot appointment as it is critical to ensure you have received the vaccine in its entirety.
  • Please know that you must be available to get the second dose of the vaccine within 17 to 28 days following your first shot, depending on whether provided the Pfizer shot or the Moderna shot.
  • You will not need a second appointment if you receive the Johnson & Johnson vaccine as it is a single dose.

Existing legislation says that IndyGo must raise at least 10% of the annual operating expenses of projects & service created or expanded through the local transit income tax from sources others than taxes and fares. IndyGo has always and will continue to seek out funds from other sources, such as federal grants, to support its projects and increase the number of improvements we are able to make. However, SB 141 changes the expectations, suddenly excluding state and federal dollars from counting towards the requirements. This language puts the Purple and Blue Lines, as well as local route improvements, at risk.

SB 141 has passed out of the Appropriations Committee. It would still need to be passed by the full Senate and House, and signed by the Governor, before becoming law.

SB 141 FAQs

With COVID-19, now more than ever, it’s important to get your flu shot. Not only does getting vaccinated help with your overall individual health, it also protects ourselves and those around you. Some symptoms of the flu and COVID-19 are similar, which makes it difficult to tell the difference between the two. Now is the time to get your flu shot and here’s how you can get yours:

  • Activate Health Clinic
    • Make an appointment with the onsite clinic by calling (317) 614-9302
    • Hours of Clinic Operations: Mon – Wed: 6 AM – 3 PM | Thu: 9 AM – 5 PM | Fri: 6 AM – 1 PM
  • Other Options

Remember: wear a facial covering before arriving for your flu shot. For questions or additional information, please contact Human Resources at Help-HR@indygo.net or (312) 614-9212.

Who is eligible for testing?
As frontline essential workers, all IndyGo employees are eligible for testing after being seen by a medical authority.

How do I register for my testing, when is testing, & where is testing?

  • After seeing a medical authority (such as the IndyGo Wellness Clinic), schedule an appointment at a testing site:
    • Marion County Public Health Department (MCHD):
    • You will need to make your appointment before noon the day before you would like to be tested:
      • 3838 N Rural St. – Monday, Tuesday, Thursday and Friday from 9 AM – 4 PM; Wednesday from 9 AM – 6 PM
        • Arrive at this location at 9 AM and it will help get you through the line faster.
      • Marion County Fairgrounds 7300 E Troy Ave.– Tuesdays & Thursdays from 11 AM – 6 PM
    • South District Health Office:
      • 7751 Shelby St. – Tuesday and Thursday 11:00 AM – 6:00 PM
    • Sidney & Lois Eskenazi Hospital:
      • 720 Eskenazi Ave. – Call for an appointment at 317-880-7666
    • CVS:
    • Walgreens:
    • LHI/Optum:
    • Activate Health Clinic:
      • At this time the clinic has limited testing capacity. However,
        Activate is working to obtain point of care (POC) COVID testing machines and supplies. More information will be forthcoming.

To help keep operations running smoothly, please attempt to schedule your test on your own time.

Who is conducting these COVID-19 tests?
The Marion County Public Health Department will collect testing samples.
Indiana University Health Infectious Diseases laboratory will test these collected samples.

What if I was in contact with someone at IndyGo who has tested positive for COVID-19?
Based on the specifics of your interaction, you could be contacted by IndyGo.

How will I receive my COVID-19 test results?

  • You will receive your test results directly from the provider.
  • If your test is positive, you must report results to COVID-Help@indygo.net

Additional questions may be directed to Human Resources: COVID-Help@indygo.net  or 317.614.9209.

Behind every bus on the road, behind every pay statement that is issued – behind our real-time signs, flyers, wash racks, media interviews, hiring fairs, fare collection, facility cleanings, bus schedules, and the list goes on – there are IndyGo employees helping to keep our city moving.

COVID-19 has shifted IndyGo and the world into unprecedented times. Information about COVID-19 is changing rapidly, and IndyGo’s primary goal is to keep you safe. The changes we continue to navigate through will make us more resourceful, successful, and most importantly, unified as one IndyGo team. We wanted to share our sincere appreciation for supporting and living out our mission, staying informed, and keeping safe.

Below you will find several steps IndyGo has taken towards our commitment to keeping all of us safe:

Keeping You Safe Inside Our IndyGo Facilities:

  • Free COVID-19 testing available to IndyGo employees
  • Added antibacterial stations throughout our buildings including at every employee entrance
  • Constantly refilling and cleaning throughout the day
  • Increased frequency of disinfecting high contact points: such as doors, restrooms, handles, and tables
  • Facility electrostatic/disinfectant at Drover St. Training Facility, CTC lounge, and 1501
  • Continue decreasing the number of employees physically located in our facilities to reduce the spread of germs
  • Limiting in-person meetings to 10 or less (lounges excluded given their size)
  • Updated policies on paid leave, sick leave, emergency FMLA, and self-quarantine
  • Staying up to date on all local and federal guidelines and guidance
  • Protective shields at Service Center and HR Help Desks to protect you and your co-workers and promote social distancing
  • Exploring new technologies and innovative solutions to improve social distancing

Keeping Our Operators Safe:

  • Gloves available at the Service Center
  • One facemask per Operator at Service Center
  • Purchased reusable washable facemasks as part of the issued uniform
  • Purchased 6+ month supply of PPE inventory (facemasks and gloves) for future needs
  • Doubled size of CTC lounge to accommodate more of our staff and promote social distancing
  • Handing out personal hand sanitizing solution in bottles
  • Operators asked to call the Service Center instead of interacting at the window
  • Exploring new technology solutions for Dispatch and Service Center Team
  • Uniform House offering email ordering and curbside pick-up. Email Heath: Heath@uniformhouse.com

Keeping Our Buses Safe:

  • Disinfectant wipe station located directly outside of the 1501 South Lounge to bring a wipe or two to your bus
  • Increased cleaning of buses and facilities
    • During the day: Professional Cleaning Contractor and Extra Board Operators at the CTC cleaning buses when they pull in
    • At night: General Laborers clean exterior and interior of buses, especially high Rider/Operator contact point areas
      • Deep steam cleaning of the entire buses from floor to ceiling – getting dirt and grim where germs would collect
      • Electrostatic/disinfecting on buses
  • As inventory permits, providing disinfectant wipes on the bus
  • Discussing options to add protective shields to keep Operators safer on buses

Lastly, if you are feeling overwhelmed, Employee Assistance Program (EAP) is available to you and your immediate family for six (6) free virtual or over-the-phone counseling sessions: 877.622.4327

During the COVID-19 pandemic, companies across the country have incorporated working remotely to promote more social distancing measures. IndyGo is no different, as we have employees and contractors working remotely as we enact our own social distancing initiatives. It is imperative to make sure that you and your team members are collaborating effectively, ensuring continuity and productivity, and hosting your meetings virtually.

Below you will find tools to support a successful remote working arrangement:

Avaya Cloud Office allows you to reach your work contacts and make calls through your regular work line.

Microsoft Teams App & Online is a collaboration tool that enables instant messaging, voice and video conference calls, and built-in project management tools.

  • Learn how to use Teams.
  • This application should be installed on your regular computing system or you can use the website.
  • Link to the application on Google Play Store (Android).
  • Link to the application on App Store (iPhone).
  • If you need to set up a Team in Teams, submit an IT ticket via the helpdesk.

VPN allows you to access shared drive documents and internal systems.

  • The application is pre-built into all IndyGo systems and begins functioning when you connect your computer to your home wireless network (either Wi-Fi or ethernet connection at home).
  • VPN is used for applications such as AX, Hastus, MyAvail, Trapeze, Transit Master, Ellipse, GFI, Milestone, Ccure, and Networked Drives (S, V, Z, etc.). You do not need VPN to access ADP, Teams, or your IndyGo email.
  • It is recommended that you utilize an Ethernet connection due to expected increased traffic on the VPN.
  • If you need VPN access, submit an IT ticket via the helpdesk.

Microsoft Office App & Online allows you to email and set up meetings with your co-workers as well as work in Microsoft Word, Excel, OneDrive, and PowerPoint.

  • Microsoft Office Online can be utilized if your Outlook email or other applications are running slow on VPN.
  • Microsoft Office Online be accessed with your email address and password.
  • To reset your password, you may submit an IT ticket via the helpdesk.
  • OneDrive is built into your IndyGo computing systems. OneDrive is IndyGo’s recommended tool as it provides you storage and automatically backs up your documents to the cloud.

Have a Question or Concern?  

  • If you are having issues, IT can provide remote support providing you are connected to the internet, submit an IT ticket via the helpdesk.
  • Helpdesk support is still in the building, but hours may vary due to staffing rotation.
  • Questions about working remotely can be directed to your Supervisor.

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