INDIANAPOLIS (Aug. 18, 2021) – IndyGo announces the opportunity for public comment on the Beyond ADA draft policy. The policy addresses a new premium paratransit service in the zone outside of what is mandated by the American with Disabilities Act (ADA). The public comment period runs through Wednesday, Sept. 8, followed by a public hearing Thursday, Sept. 23, at 5 p.m. 

ADA paratransit service requires coverage within three-fourths mile on either side of a fixed route. IndyGo currently operates ADA-level service countywide, which presents a financial and operational challenge to the agency. The draft policy continues to provide service to individuals with disabilities in the area outside the federally mandated ADA service area. However, the policy recognizes two service areas which will permit the agency to focus on improving its performance in the required ADA area, while offering a new service to the area beyond the ADA. It also introduces same-day service as a premium option for trips that start or end in the area beyond the ADA. 

The comment period follows several opportunities for the public to participate in the development of the draft policy. In-person and virtual meetings were offered during March and April 2021. These facilitated, 90-minute meetings provided participants with an opportunity to influence the design of the new service. IndyGo also collaborated with the disability community through both a task force and meetings with individuals from human services agencies, during the same period.  

“Public engagement has been essential to creatively addressing the challenges of offering countywide door-to-door service while meeting the growing demand,” said Inez Evans, president and CEO. “This proposal that was designed with the disability community achieves IndyGo’s desire to continue serving all of Marion County beyond what is federally mandated, in a way that enhances our rider experience and is sustainable for the future.”  

Comments can be submitted online through a comment form, by visiting the Carson Transit Center or by calling IndyGo Customer Service at 317-635-3344. IndyGo will review all public comments. The collective feedback will inform the final proposal that will be presented to IndyGo’s Board of Directors at its meeting Sept. 23, at 5 p.m. At that time, IndyGo will hold a public hearing regarding the policy proposal.  

Those interested in learning more or registering to attend the public hearing virtually should visit Riders will receive letters and calls inviting them to comment on the draft policy. Individuals requiring any accommodations for access to information should contact Jordan Patterson, special programs manager, at 


About IndyGo 

IndyGo, the Indianapolis Public Transportation Corporation, is committed to connecting the community to economic and cultural opportunities through safe, reliable and accessible mobility experiences. The IndyGo Red Line is the longest fully-battery electric bus rapid transit line in the Midwest and provides service through the heart of Indianapolis. To learn more, visit our website at, follow us on Twitter @IndyGoBus or call 317.635.3344. 

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