IndyGo’s Paratransit Service
Open Door is a reservation-based, shared-ride service. IndyGo provides Open Door services to those who meet the criteria established by the U.S. Department of Transportation under the Americans with Disabilities Act (ADA) of 1990.
Although federal regulation requires service within only ¾ of a mile, IndyGo Open Door operates throughout all of Marion County, seven days a week and with the same hours as local service.
It’s important to understand that an individual’s age, inability to drive a car, or level of personal inconvenience or discomfort are not automatically qualifying factors for eligibility. Open Door eligibility is a pragmatic decision about how best to meet an individual’s transportation needs, not a medical authorization.
Open Door service costs riders $3.50 per one-way trip. To use Open Door, you must apply for eligibility.
Open Door Eligibility
If riding fixed route transit service causes periodic or regular undue physical challenge for you, you may qualify for paratransit service. Eligibility is based not only on the presence of a disability or the use of a mobility aid, but on the effect the disability has on the applicant’s functional ability to board, ride, and disembark independently from a fully accessible local transit vehicle. The accessibility of the regular local transit service and the environmental and architectural barriers within the service area are also considered.
Applications for Open Door service are available online or via mail by calling IndyGo Customer Service at 317-635-3344. Applications are available in various formats, including Braille, Spanish, and large print. See below for details.
How to Apply
Download the two application forms (see links below) or call Customer Service at 317-635-3344 to have the Open Door application forms mailed to you in an application packet. All Open Door materials are available in various formats, including Braille, Spanish, and large print. Please contact Customer Service at 317-635-3344 for details.
1. Complete the Personal Information Form
The applicant or someone who is familiar with the applicant’s abilities must complete this form.
2. Have the Medical/Professional Verification Form Completed on Your Behalf
This form must be completed by one of the following professionals who is familiar with the applicant’s abilities:
Physician or Doctor of Chiropractic
Orientation & Mobility Training Specialist
Licensed Social Worker
Download Printable Form here (only available as printable form)
3. Email, Fax or Mail Your Forms
All forms must be signed and dated to be considered complete.
IndyGo Open Door Assessments
1501 West Washington Street
Indianapolis, IN 46222
Once the eligibility Assessment Team receives your Personal Information and Medical/Professional Verification forms, they will contact you to schedule an in-person interview. All interviews must be scheduled in advance. If needed, IndyGo can provide transportation on an Open Door shared-ride vehicle to and from the interview location at no cost to you.
At the in-person interview, an Assessment Team Member will review your application and discuss the disability/health condition that affects your functional ability to use IndyGo’s local transit service.
Notification of Eligibility
IndyGo will determine your eligibility within 21 days of your in-person interview and notify you of its decision in writing. Once you are approved, you’ll receive an Open Door ID and password, and you will be able to call 317-917-8747 to make reservations for Open Door as you need it.
If IndyGo has not made an eligibility determination within 21 days, you will be granted temporary eligibility until a decision is made. If it is then determined you are not eligible for IndyGo’s Open Door service, you may appeal the decision. Information on the appeal process will be given to you with your notice of ineligibility.
Open Door Hours
Open Door operates seven days a week, with the same hours as other IndyGo services. Open Door will operate on a Sunday schedule for the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- Currently, Open Door riders ride IndyGo’s fixed routes for free with an Open Door ID.
Purchase Open Door Taxi Vouchers for travel with a private taxi company.
Participate in IndyGo’s Mobility Advisory Committee (Now Accepting Applications).
- For a complete overview of the Open Door service, please read the Open Door Rider Guidelines.
- *All Open Door materials are available in various formats, including Braille, Spanish, and large print. Please contact Customer Service at 317-635-3344 for details.