This page was last updated on November 10, 2020.
IndyGo is currently transitioning to a new scheduling software. Please be patient as call times may be slightly longer than usual. As part of this new software, if you need to check on the arrival time of a scheduled ride, please press 0 to speak with a Dispatcher.
IndyGo is pleased to offer rides through zTrip for eligible trips. To be eligible to take your trip via zTrip, the trip must be between the hours of 5 a.m. – 9 a.m. and 2 p.m. – 6 p.m. The number of zTrip rides per day is limited, so space is not guaranteed. For more information, please call Teresa Franklin at 317-536-6165.
Effective July 9, IndyGo riders must wear masks onboard all IndyGo fixed route and paratransit vehicles and at all IndyGo facilities, including the Carson Transit Center, to comply with the Marion County Health Department’s order that masks are required in public spaces. Please see MCHD order for exemptions.
Open Door is practicing social distancing onboard whenever possible. However, demand for trips is increasing and Open Door is not able to deny rides under the ADA. Some vehicles may see increased passenger loads, but we are working to limit the number of passengers in wheelchairs to two per vehicle to maintain space. Please wear a mask if you are able. Masks are available through a partnership with the City of Indianapolis at locations around the city, including the Carson Transit Center, while supplies last. Learn more here: https://www.indy.gov/activity/face-coverings-for-marion-county-residents
IndyGo’s Paratransit Service
Open Door is a reservation-based, shared-ride service. IndyGo provides Open Door services to those who meet the criteria established by the U.S. Department of Transportation under the Americans with Disabilities Act (ADA) of 1990.
Although federal regulation requires service within only ¾ of a mile, IndyGo Open Door operates throughout all of Marion County, seven days a week and with the same hours as local service.
It’s important to understand that an individual’s age, inability to drive a car, or level of personal inconvenience or discomfort are not automatically qualifying factors for eligibility. Open Door eligibility is a pragmatic decision about how best to meet an individual’s transportation needs, not a medical authorization.
Open Door service costs riders $3.50 per one-way trip. To use Open Door, you must apply for eligibility.
Open Door Eligibility
If riding fixed route transit service causes periodic or regular undue physical challenge for you, you may qualify for paratransit service. Eligibility is based not only on the presence of a disability or the use of a mobility aid, but on the effect the disability has on the applicant’s functional ability to board, ride, and disembark independently from a fully accessible local transit vehicle. The accessibility of the regular local transit service and the environmental and architectural barriers within the service area are also considered.
Applications for Open Door service are available online or via mail by calling IndyGo Customer Service at 317-635-3344. Applications are available in various formats, including Braille, Spanish, and large print. See below for details.
How to Apply
Download the two application forms (see links below) or call Customer Service at 317-635-3344 to have the Open Door application forms mailed to you in an application packet. All Open Door materials are available in various formats, including Braille, Spanish, and large print. Please contact Customer Service at 317-635-3344 for details.
1. Complete the Client Information section below.
The applicant or someone who is familiar with the applicant’s abilities must complete this form.
2. Send OR take this form to one of the following professionals who is familiar with you and your condition(s):
Physician or Doctor of Chiropractic
Orientation & Mobility Training Specialist
Licensed Social Worker
Download Printable Form here (only available as a printable form)
3. The professional may return this form to you or send it directly to IndyGo’s assessment office
All forms must be signed and dated to be considered complete.
IndyGo Open Door Assessments
1501 West Washington Street
Indianapolis, IN 46222
Once the eligibility Assessment Team receives your Personal Information and Medical/Professional Verification forms, they will contact you to schedule an in-person interview. All interviews must be scheduled in advance. If needed, IndyGo can provide transportation on an Open Door shared-ride vehicle to and from the interview location at no cost to you.
At the in-person interview, an Assessment Team Member will review your application and discuss the disability/health condition that affects your functional ability to use IndyGo’s local transit service.
Notification of Eligibility
IndyGo will determine your eligibility within 21 days of your in-person interview and notify you of its decision in writing. Once you are approved, you’ll receive an Open Door ID and password, and you will be able to call 317-917-8747 to make reservations for Open Door as you need it.
If IndyGo has not made an eligibility determination within 21 days, you will be granted temporary eligibility until a decision is made. If it is then determined you are not eligible for IndyGo’s Open Door service, you may appeal the decision. Information on the appeal process will be given to you with your notice of ineligibility.
Open Door Hours
Open Door operates seven days a week, with the same hours as other IndyGo services. Open Door will operate on a Sunday schedule for the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- Currently, Open Door riders ride IndyGo’s fixed routes for free with an Open Door ID.
Purchase Open Door Taxi Vouchers for travel with a private taxi company.
Participate in IndyGo’s Mobility Advisory Committee (Now Accepting Applications).
- For a complete overview of the Open Door service, please read the Open Door Rider Guidelines.
- *All Open Door materials are available in various formats, including Braille, Spanish, and large print. Please contact Customer Service at 317-635-3344 for details.