IndyGo is pleased to offer additional mobility options through a limited-time partnership with Uber. As a registered participant, you have verbally acknowledged that you understand the program disclosures. This document further explains role and responsibilities of IndyGo and Uber as well as the program terms and conditions. Please retain this document for your records.

 

  1. Program Disclosures
    1. Through a partnership with Uber and for a limited time, IndyGo will offer an opt-in service for individuals traveling to and from employment within Marion County.
    2. Registered participants may travel between one work address and one home address once daily (one round trip).
    3. The program is a temporary opt-in program for essential workers during the COVID-19 pandemic.
    4. By registering, you affirm that you are the person who will be using the service.
    5. IndyGo and Uber are providing this pilot for a limited time and the program may change or end at any time.
    6. Uber does not provide ADA accessible vehicles. If you are in need of an ADA accessible vehicle, please contact IndyGo Open Door.
    7. Uber drivers are not IndyGo employees or contractors, and therefore are not monitored under the US Department of Transportation drug and alcohol program.
    8. Program participants must book all Uber trips as part of this program through the IndyGo Customer Service at 317-635-3344 exclusively. Trips booked directly by customers through the Uber app will not be covered by this program, and neither IndyGo nor Uber will refund payments at any time for any reason.
    9. It is your responsibility to keep your belongings safe. IndyGo and Uber will not be responsible for lost items.
    10. Per IndyGo’s privacy policy, personally identifiable information is not shared. However, trip data will be used for transportation planning purposes, and anonymized data could be shared with requestors of public records per applicable laws.
  2. Process
    1. Registration is required to participate in the program.
    2. All rides booked must be traveling between the participant’s current place of employment and residence. Program is limited to one work address and one home address.
    3. Participants will call the IndyGo Call Center at 317-635-3344 during business hours to make the trip reservation. Service hours are as follows:
      1. Monday – Friday: 8:00 AM – 6:00 PM
      2. Saturday: 9:00 AM – 12:00 PM
      3. Sunday: Closed
    4. All rides booked through this pilot program will be provided by Uber drivers.
    5. Uber does not guarantee ADA accessible vehicles. Individuals in need of ADA accessible vehicles should contact IndyGo Open Door for assistance.
    6. Program participants must book all Uber trips as part of this program through the IndyGo Customer Service at 317-635-3344 exclusively. Trips booked directly by customers through the Uber app will not be covered by this program, and neither IndyGo nor Uber will refund payments.
    7. Participants will not schedule a ride for another individual.
    8. All rides scheduled will be taken exclusively by the registered participant.
  3. Duration
    1. Anticipated duration is April 23 through May 31.
    2. While no guarantee, IndyGo and Uber may extend the program timeframe.
    3. IndyGo and Uber are providing this pilot for a limited time, and the program may change or end at any time.
  4. Cost
    1. IndyGo may change the cost of the program at any time. A good faith effort will be made to communicate any price changes to existing and new participants.
    2. Participants will be required to pay the subscription fee of $60 by May 1. If the pilot program is extended, IndyGo may change the pricing at any time after May 31.
  5. Subscription
    1. The registered participant agrees to pay the $60 full subscription fee by May 1.
    2. Participants will pay the owed amount by credit, debit, or bank card.
    3. Regardless of the total number of trips taken, the participant is obligated to the full subscription cost.
    4. IndyGo and Uber will not issue refunds.
  6. Accepting the Terms
    1. By participating in IndyGo’s Essential Workers pilot, you have accepted the Terms included here. Upon registration, an IndyGo customer service agent reviewed important program disclosures and received your verbal confirmation of agreement.
    2. Failure to comply with the terms will result in cancellation of the participant’s enrollment in the pilot program, and the individual will no longer be eligible for program benefits.
  7. Privacy and Data Sharing
    1. Per IndyGo’s Privacy Policy, included below, Personal Identifiable Information (PII) of registered participants will not be disclosed. Information, including origin and destination, may be shared in order to improve the program and future mobility and transit service.

Privacy Policy

This privacy policy outlines the types of customer information the Indianapolis Public Transportation Corporation dba IndyGo (“IndyGo”) may gather information about the Essential Workers pilot program participants, as well as how that information may be used, how it will be protected, and with whom it may be shared. IndyGo is committed to ensuring customer privacy and data security. Specifically: (1) IndyGo will not provide personal identifying information (“PII”) from Uber pilot program to any non-IndyGo entity without express customer consent, except as described in this Privacy Policy; (2) PII from the Uber pilot program will not be provided to advertisers for their use or sold to any non-IndyGo entity; and (3) IndyGo and its third-party contractors will utilize commercially reasonable steps in securing customer PII.

For the purposes of this Privacy Policy, IndyGo’s “third-party partners” (or “contractors”) are currently Uber. The IndyGo Terms of Service provides that by registering to participate in the Essential Workers pilot program, a customer allows IndyGo and other entities referenced herein to process PII according to the provisions set forth in the IndyGo Terms of Service and this Privacy Policy.

Definitions

The following definitions apply:
Personal Identifying Information (PII): PII identifies or describes a person or can be directly linked to a specific individual. Examples of PII include, but are not limited to, a person’s name, birth date, mailing address, billing address, business name, alternate contact information (if given), telephone number, email address, fax number, credit or debit card number, security code and expiration date. IndyGo also considers “Travel Data” (a user’s specific origin, destination, travel routes and times) obtained as a byproduct of a the Essential Workers pilot program to be PII.

Aggregate Data or Aggregate Information: Aggregate Data or Aggregate Information is statistical information that is derived from collective data that relates to a group or category of persons from which PII has been obtained or collected. Aggregate Data reflects the characteristics of a large group of anonymous people. Aggregate Data or Aggregate Information is not considered PII.

 

Collection of Personal Identifying Information (PII)

IndyGo collects personal identifying information from registration applications and other forms submitted by IndyGo customers to the IndyGo Customer Service Center by telephone, mail, in person, or by electronic submission through the IndyGo website.

How IndyGo Uses Personal Identifying Information

IndyGo uses PII provided by customers in order to process enrollments, manage accounts, respond to questions, send customer emails about program updates, improve the Essential Workers pilot program, develop new IndyGo services, comply with applicable law, and otherwise communicate with IndyGo customers. PII collected as part of participating in the Essential Workers pilot program is hosted but not used by third-party contractors, except insofar as that PII is used to process transactions and provide services to IndyGo. PII is only utilized as described in this Privacy Policy. IndyGo or its third-party contractors will never ask you for your social security number.

Third Parties with Whom IndyGo May Share Personal Identifying Information

IndyGo may disclose PII to third party contractors for the purpose of operating and maintaining the Essential Workers pilot program, such as managing customer accounts and collecting revenue. Any such third-party contractors are provided only with the PII they need to deliver the service being provided. IndyGo requires third-party contractors to maintain the confidentiality of the information and to use it only as necessary to carry out their duties under the program. If another party is added to the Essential Workers pilot program, IndyGo will notify their customers via amendment to this Privacy Policy and on the IndyGo website. IndyGo requires outside law enforcement and regulatory agencies to obtain a subpoena for Essential Workers pilot program records containing PII, including location data, unless otherwise required by law; IndyGo may also disclose PII if a law enforcement or regulatory agency articulates the existence of a bona fide emergency requiring immediate access to specific records. Additionally, IndyGo may disclose PII without request to appropriate law enforcement agencies should IndyGo find disclosure necessary to protect it or its customers’ rights, property or safety. PII will not be disclosed to any other third party without express customer consent, except as required to investigate and respond to consumer complaints or to comply with laws or legal processes served on IndyGo.

 

Retention of Personal Identifying Information

IndyGo will only store the PII of an IndyGo customer that is necessary to perform activities associated with that information such as billing, account settlement, route planning, or enforcement activities. For example, a customer’s billing address may be stored to process account billing. A customer’s Travel Data may be stored to assist in executing the Essential Workers program, or to develop new transportation programs and services. IndyGo may also be required to store customer PII for a certain period of time as required by local, state, and federal laws as they related to record retention. Credit or debit card information is stored by IndyGo or its third-party contractors to complete transactions and in accordance with card network rules.

Security of Personal Identifying Information

IndyGo is committed to the security of customer PII. IndyGo stores the PII provided by IndyGo customers on computer servers, with security measures reasonably designed to prevent unauthorized access. Reasonable administrative, technical, and physical security measures are employed to secure PII. Third-party contractors with whom IndyGo shares PII are also required to employ reasonable measures to maintain the security and confidentiality of such information. Despite reasonable security measures IndyGo and its third-party contractors employ, there is a risk that unauthorized third-parties may engage in illegal activity, such has hacking into IndyGo or third-party contractor systems, or by intercepting transmissions of PII over communication networks. IndyGo and its third-party contractors are not responsible for any data obtained in such an unauthorized manner.

IndyGo Customer Obligations and Legal Disclaimer

IndyGo customers are responsible for safeguarding personal mobile devices, usernames, passwords, personal identification numbers (PINs), and other authentication information that may be used to access as part of the Uber pilot program. IndyGo customers should not disclose authentication information or their social security number to any third party and should notify IndyGo of any unauthorized use of their usernames, passwords, or accounts. IndyGo cannot secure PII that is released by IndyGo customers to others or PII that customers request IndyGo release to others. In addition, there is a risk that unauthorized third parties may engage in illegal activity, such as hacking into IndyGo’ security systems, or by intercepting transmissions of personal information over the Internet.

IndyGo is not responsible for any data obtained in an unauthorized manner, and IndyGo is the only entity that may authorize obtaining data from the Uber pilot program by a third party. IndyGo is not responsible for any data or PII obtained by a third party as a result of an Uber pilot program participant’s negligence or misuse of the service.

IndyGo is not responsible for any data or PII obtained by a third party as a result of an activity taken outside the Uber pilot program Terms and Conditions.

Compliance with State and Federal Law

As a public municipal corporation organized under the laws of the State of Indiana, IndyGo is subject to the Indiana Access to Public Records Act requiring IndyGo to make available to the public, upon receipt of an APRA request, any written record that is considered public domain under state and federal law. A record containing information that falls under a statutory exemption to the APRA will be protected from disclosure. IndyGo is committed to ensuring the integrity of the information and systems it maintains and implements security measures designed to prevent the loss, misuse or alteration of any information contained in its system. IndyGo uses passcode protection on all accounts under its control and encryption is used to protect the financial data of its account holders.

Account Access and Controls

Registering to participate in the Uber pilot program is at the customer’s discretion.  The information required to register may include PII such as name, mailing address(es), billing address, email address, telephone number, and, for subscription payment, credit or debit card number, expiration date and security code. IndyGo customers can close their account at any time by contacting IndyGo Customer Service at (317) 635-3344.

Aggregate Data

IndyGo may also combine the PII provided by IndyGo customers in a non-identifiable format with other information to create Aggregate Data that may be disclosed to third parties. Aggregate Data is used by IndyGo for many purposes, such as to improve the Essential Workers pilot program, for the marketing of the program, for general planning purposes to monitor or improve mobility and transit service, or to enhance the transit experience. Aggregate Data does not contain any information that could be used to contact or identify individual IndyGo customers or their accounts. IndyGo prohibits third parties with whom Aggregated Data is shared from attempting to make the information personally identifiable.