Submit a Comment or Complaint

IndyGo welcomes feedback from passengers and the community. To submit a comment, suggestion, or complaint, please call 317.635.3344, visit Customer Service at the Transit Center, or fill out the comment form below. Your comment will be entered into a database and investigated by the appropriate IndyGo department. If a response is requested, staff will follow up within 10 business days.

IndyGo operates its programs without regard to race, color or national origin in accordance with Title VI of the Civil Rights Act of 1964. If you believe you have been the victim of a discriminatory practice due to your race, color or national origin, you may file an official Title VI complaint. For more information on IndyGo’s Title VI Policy and the procedures to file a complaint, visit the Title VI webpage or contact Customer Service (317.635.3344). To file an official complaint, please fill out the Title VI Complaint Form (En Español). Once the form is completed, mail or fax it to the IndyGo Director of Compliance and Civil Rights.

1501 W. Washington St.
Indianapolis, IN 46222


IndyGo Customer Service Call Center
Monday – Friday: 7 a.m. – 7 p.m.
Saturday: 9 a.m. – 3 p.m.

IndyGo Customer Service Center
Julia M. Carson Transit Center
201 E. Washington St.
Indianapolis, IN 46204
Monday – Friday: 8 a.m. – 6 p.m.
Saturday: 9 a.m. – 12 p.m.

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