Submit a Comment or Complaint

IndyGo welcomes feedback from passengers and the community. To submit a comment, suggestion, or complaint, please call 317.635.3344, visit Customer Service at the Transit Center, or fill out the comment form below. Your comment will be entered into a database and investigated by the appropriate IndyGo department. If a response is requested, staff will follow up within 10 business days.

IndyGo operates its programs without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964 and disability in accordance to the Americans with Disabilities Act (ADA) of 1990. If you believe you have been the victim of a discriminatory practice due to your race, color, national origin, or disability you may file an official Title VI or ADA complaint. For more information on IndyGo’s Title VI and ADA Policy and the procedures to file a complaint, contact IndyGo Customer Service or fill out the Title VI & ADA Complaint Form (En Español). Once the form is completed, mail or fax it to the IndyGo Director of Compliance and Civil Rights.

1501 W. Washington St.
Indianapolis, IN 46222


IndyGo Customer Service Call Center
Monday – Friday: 7 a.m. – 7 p.m.
Saturday: 9 a.m. – 3 p.m.

IndyGo Customer Service Center
Julia M. Carson Transit Center
201 E. Washington St.
Indianapolis, IN 46204
Monday – Friday: 8 a.m. – 6 p.m.
Saturday: 9 a.m. – 12 p.m.

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