Safety Over Speed
Let your IndyGo driver get you to your destination safely! Icy roads and heavy snowfall all affect travel conditions. During these times, passengers are highly encouraged to allow for extra travel time to and from each destination.
IndyGo anticipates maintaining normal service on local and rapid service. Riders should be aware that incompetent weather may cause some delays system-wide depending on road conditions and to use caution during commutes.
Tips for Riders
- Wear warm, highly visible clothing so you can be spotted at a bus stop.
- Use extra caution and watch your footing as snow and ice can make sidewalks, steps, and bus floors slippery.
- Hold onto the railing when boarding and exiting local buses.
- Watch your step when boarding and exiting rapid transit vehicles.
- Contact the IndyGo Customer Service Call Center at 317.635.3344, for real-time bus arrivals and information on detours. Detours and route delays can also be found on IndyGo’s website.
- Utilize the MyStop mobile application or the real-time arrival text service (text IND [5-digit stop ID] to 321123) for updates on bus arrival times.
- Follow us on Facebook and Twitter to ensure you receive the proper alerts.
Rapid Transit and Snow
In addition to ensuring a comfortable ride during colder months, this will also help maintain efficient service for the vehicles. Coupled with en-route charging stations that will be installed at the beginning of the year, IndyGo is committed to providing safe and efficient service on all our routes, including the Red Line.
All IndyGo rapid transit stations feature a snowmelt system in which will melt snow from stations. The Department of Public Works (DPW) salts and plows streets, including dedicated bus-only lanes.
DPW maintains the city’s right-of-way areas which include roadways. By Indianapolis city ordinance, clearing sidewalks is the responsibility of adjacent business or residential property owners. IndyGo is responsible for bus station ramps and platforms.
The Interlocal Cooperation Agreement between IndyGo and DPW provides additional information about the partnership.
In the event that the snowmelt system does not operate as it should, the IndyGo team will have contracted crews clear the areas. IndyGo is responsible for removing snow and salting IndyGo facilities and properties, including all IndyGo rapid transit stations.