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Safety Over Speed

Let your IndyGo driver get you to your destination safely! Icy roads, heavy snowfall and high winds all affect travel conditions. During these times, passengers are highly encouraged to allow for extra travel time to and from each destination.

IndyGo anticipates maintaining normal service on local and rapid service. However, riders should be aware that incompetent weather may cause some delays system-wide depending on road conditions and to use caution during commutes. The agency always encourages riders to plan ahead and take precautions when traveling during the cold weather months.

Tips for Riders

  • Wear warm, highly visible clothing, so you can be spotted at a bus stop. 
  • Layer clothing to ensure warmth and wear a coat, hat, gloves and scarf to reduce exposure to cold temperatures. 
  • Allow for extra travel time to and from your destination. Plan for delays due to bad road conditions. 
  • Be extra careful and watch your step. Snow and ice can make sidewalks, steps and bus floors slippery. Hold onto the railing when boarding and exiting the bus. 
  • Buses may experience travel difficulties getting to residential areas and side streets. If you’re traveling from these places, you may need to use a different stop. Riders can plan their trips using Google Maps, the Transit app or by visiting our website at https://www.indygo.net/plan-your-trip/. 
  • Detours and route delays can also be found on the IndyGo Rider Alerts Twitter page here. Real-time alerts are  available when you text ##### (Five digit stop ID) to (463) 208-4344. 

Contact IndyGo's Customer Care Center

When winter weather hits, riders can contact IndyGo’s Customer Care Center at 317.635.3344 for real-time bus arrivals and information on detours. Expect longer wait times on the phone due to heavy call volumes that come with bad weather.

Care Center Hours

IndyGo News

IndyGo is committed to your safety during inclement weather. View our latest updates below.

Transit News

Rapid Transit and Snow

In addition to ensuring a comfortable ride during colder months, this will also help maintain efficient service for the vehicles. IndyGo is committed to providing safe and efficient service on all our routes, including the Red Line.

All IndyGo rapid transit stations feature a ​​snowmelt system in which will melt snow from stations. The Department of Public Works (DPW) ​salts and plow​s streets, including dedicated bus-only lanes.

In the event that the snowmelt system does not operate as it should, the IndyGo team will have contracted crews clear the areas. IndyGo is responsible for removing snow and salting IndyGo facilities and properties, including all IndyGo rapid transit stations.

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