Notice of Public Comment Period: Fare Policy Change

With the implementation of the Marion County Transit Plan, IndyGo is transitioning its bus service to a grid-based network, adding three rapid transit lines, and improving its local routes.

As part of this transition, IndyGo staff is examining major fare policy changes to accommodate and improve the customer experience with the new system. IndyGo base fare is proposed to remain at $1.75 (and $0.85 half fare). The proposed change of fare policy includes a new fare type, a two-hour ticket to allow for free transfers in a two-hour window.

Additionally, IndyGo proposes introducing a new account-based system with a tap card and a mobile phone app. Customers who use the account-based system will load value in advance, and with each ride, will earn toward a weekly cap of $15.75 (or $7.65 half fare).

The full policy proposal is available online at Questions, comments, and more detailed information can be found through our Call Center (317.635.3344) and in person at the Julia M. Carson Transit Center (201 E. Washington St.).

IndyGo will host an informational meeting and a formal public hearing. Public comments on the revised fare policy will be accepted in person at these meetings and at the Transit Center. Alternatively, the public may complete a survey or submit comments online or by phone until February 22, 2019.

Informational Meeting:
Wednesday, Feb. 6: 11 a.m. – 1 pm / 4 p.m. – 6 p.m. 
Central Library – Knall Meeting Room
40 E. St. Clair St.
Indianapolis, IN

Final Public Hearing:
Thursday, Feb. 28: 5 p.m.
IndyGo Board Room
1501 W. Washington St.
Indianapolis, IN

If you need special accommodations to participate in the public comment or a meeting, please contact IndyGo at; or 317-559-4184.

Click links here for Spanish versions of the Public Notice  & Fare Policy Presentation.

The Central Library is easily accessible from all IndyGo’s downtown routes, and route eight will take you to the IndyGo offices.