INDIANAPOLIS — Effective Jan. 1, 2023, IndyGo Access riders will no longer qualify for free rides on IndyGo fixed route service. A MyKey Half Fare Card will be required for qualified paratransit riders to ride the system’s regular fixed routes. Half Fare Cards offer $0.85 rides to eligible individuals. The IndyGo Board of Directors first approved the new fare policy in 2019.  

The IndyGo Customer Care Team will hold the following tabling events at the Julia M. Carson Transit Center, located at 201 E. Washington St., to assist customers with understanding the new policy changes and the process to obtain a MyKey Half Fare Card:  

  • Friday, Dec. 9: 3-5 p.m. 
  • Monday, Dec. 12: 8-10 a.m.
  • Friday, Dec. 16: 3-5 p.m.
  • Monday, Dec. 19: 3-5 p.m. 
  • Wednesday, Dec. 28: 8-10 a.m.
  • Friday, Dec. 30: 3-5 p.m.

This is one of several changes going into effect with IndyGo Access in the new year. IndyGo is taking a significant step to ensure a more reliable, convenient and enhanced rider experience for paratransit users. Currently, IndyGo operates Americans with Disabilities Act (ADA)-level service countywide, beyond what is federally mandated, which presents challenges that impact riders and the agency. Beginning January 2023, the Beyond ADA Policy takes effect to recognize two service areas. This includes the ADA-mandated area (3/4 of a mile on either side of existing bus routes) and a new area known as IndyGo Access Premium. This premium service offers a new same-day service option as availability allows and premium pricing. View service map here. 

IndyGo will continue to provide countywide service. Establishing two service areas will permit the agency to improve its performance in the required ADA area, while offering a new service to the area beyond the ADA-mandated zone. Learn more HERE. 


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