INDIANAPOLIS - IndyGo today announced the start of a new education campaign to teach riders more about MyKey, the transit agency’s upcoming fare system. The agency is moving into the next phase of testing the full system.

Once implemented, the MyKey system will allow riders to pay their fare using a mobile QR code or reloadable tap card.

IndyGo has created an educational video series called “MyKey University” to explain different elements of the fare system. The videos include information such as how to create an account, load money to a tap card, and use a ticket vending machine. These videos will be shared on IndyGo’s social media throughout December and posted on

In addition, IndyGo will host a virtual training via Zoom and Facebook livestream at 12 p.m. on December 14. The public may register to attend the Zoom meeting by visiting or tune in to the Facebook Live on December 14.

As part of this testing phase, riders may see ticket vending machines being upgraded at the Carson Transit Center and at Red Line stations.

Paper fare passes will continue to be accepted. Riders may still purchase paper fare passes onboard local buses and at partner locations and order paper passes online, over the phone, or at the Carson Transit Center Customer Service desk.


About IndyGo

IndyGo, the Indianapolis Public Transportation Corporation, is committed to connecting the community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences. The IndyGo Red Line is the nation’s longest fully-battery electric bus rapid transit line, besides California, and provides 15 minute service through the heart of Indianapolis. To learn more, visit our website, follow us on Twitter @IndyGoBus, or call 317.635.3344.


Media Contact:

Faith Chadwick, Public Information Officer 317-559-4938

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