IndyGo uses a variety of planning tools, policies and monitoring methods to ensure that our transit system is running efficiently. As a recipient of federal, state and local tax dollars, we are required to follow various federal, state and local statutes as well as adhere to public input requirements.
This page highlights some of the most notable factors that influence how service is structured, what processes are in place to monitor performance and how decisions are made.
In 2007, the IndyGo board adopted a service standards policy, which is the foundation for the transit planning decision making process. The standards provide guidance on varying aspects of service design such as route structure, span of service, service frequency, passenger loads, on-time performance, missed trips and route performance evaluation.
Transit measures productivity by ridership which IndyGo tracks using electronic fareboxes to count passenger trips and cross-checks with automatic passenger counters (APCs). APC’s can provide valuable data on a stop-by-stop basis, to further provide insight for usage, patterns and trip generators.
Ridership usage will vary throughout a specific route’s hours of operation. Since most passengers are commuting to work, transit usage is at its highest levels during peak commuting hours. Because ridership can be measured, the appropriate amount of service is planned for peak and non-peak hours. For example, ridership is high in the morning peak, so resources are put towards higher frequency in the morning, then scaled back after the rush. Some routes may warrant consistent frequency levels throughout the day to handle the demand and capacity issues.
Two measures of productivity are used to formulate an overall productivity rating by route: ridership productivity and economic productivity. Ridership productivity is measured in terms of riders per revenue hour of service. Economic productivity is measured in terms of operating subsidy per passenger.
IndyGo’s system includes more than 4,000 unique bus stops.
Stop spacing is determined by our board adopted Service Standards, which suggests 1/4 of a mile distance between stops. This ideal spacing provides adequate access to riders, while also minimizing stop delays.
Our Bus Stop Guidelines help us determine what investments will be made at each location for amenities such as shelters, benches, bike racks and solar lights. To learn more about the methodology and amenity types, visit the Transit Amenities page.
Comprehensive Operational Analysis (COA)
IndyGo conducts a Comprehensive Operational Analysis (COA) of transit service every five years. These in-depth studies help identify strengths as well as opportunities for improvement to service. We’re currently undergoing a COA, branded IndyGo Forward, which is looking at how best to utilize the Downtown Transit Center opening later this year and also how to invest in the future of transit in Indianapolis.
Section 5310 – Enhanced Mobility of Seniors and Individuals with Disabilities Grant Program
The Federal Transit Administration (FTA) provides limited transportation grant funds for eligible recipients through its Section 5310 – Enhanced Mobility of Seniors and Individuals with Disabilities Grant.
IndyGo is the designated recipient of the Section 5310 funds and is responsible for grant administration and distributions in the Indianapolis Urbanized Area. Eligible recipients of these funds include:
- Private not-for-profit organizations
- Authorized units of local government
To be considered, projects must be derived from the Indianapolis area Coordinated Transportation Plan. Projects also require local matching funds of 20% of the total project cost.
For further information regarding this program, please contact Roscoe Brown, Vice President of Business Development at 317.614.9318 or by email at Rbrown@indygo.net.
This page shows the number of passenger trips on IndyGo’s fixed routes. Open Door ridership is not reflected in this data.
On Board Surveys
As a public agency that receives funding through the Federal Transit Administration (FTA), IndyGo is required by Title VI of the Civil Rights Act of 1964 to ensure that its programs and services do not exclude minority and low-income populations.
To ensure that fair and equitable service is provided, IndyGo must perform analysis by census tract and receive public input on any significant changes to service. If proposed changes to service do not disproportionately burden low-income/minority areas, changes may proceed. If the proposed changes are skewed to more negatively impact low-income/minority areas, the agency must find a way to justify or mitigate the impact.
The Federal Transit Administration (FTA), requires federal grantees to have a process for soliciting and considering public comment before raising a fare or carrying out a major service change. In compliance with this requirement, IndyGo has established a two-way communications program to ensure that all citizens, regardless of race, color, religion, income status, national origin, age, gender, disability, marital status or political affiliation, have an equal opportunity to participate in IndyGo’s decision making process.