Transit Planning

IndyGo uses a variety of planning tools, policies and monitoring methods to ensure that our transit system is run efficiently. Download the Service Planning overview document for some basic introductory information on how IndyGo plans, monitors and invests in services based on several factors. One of those factors is Title VI, because as a public agency that receives funding through the Federal Transit Administration (FTA), IndyGo is required by Title VI of the Civil Rights Act of 1964 to ensure that its programs and services do not exclude minority and low-income populations. Learn more about IndyGo's Title VI policy.

View our Bus Stop Guidelines for information about improvements to IndyGo stops.

Comprehensive Operational Analysis

IndyGo conducts a Comprehensive Operational Analysis (COA) of transit service every five years. These in-depth studies help identify strengths as well as opportunities for improvement to service. The most recent bus COA was conducted in 2010 and contains short-, mid- and long-term recommendations for the growth and development of Central Indiana’s bus system. The plan proposes to triple the size of our current bus system, provide riders with shorter wait times between buses, more hours of service and more direct routes.

2010
COA Executive Summary
IndyGo Service Evaluation
IndyGo Downtown Operations  
Market Assessment Part 1
Market Assessment Part 2
Proposed System Changes Part 1
Proposed System Changes Part 2  
Network Evolution Plan
Regional Commuter Route Plans  
Final Report Part 1
Final Report Part 2
Indy Go2013 64
2005
IndyGo Comprehensive
Operational Analysis
Indy Go2013 239

On Board Surveys

2009 IndyGo On Board Survey                                                                                                                                                                                                
2001 IndyGo On Board Survey
On board surveys can help IndyGo determine who is riding and how the system is being used. People may choose to ride due to economic, environmental or convenience. The survey results help plan IndyGo service and complete federal reporting to ensure service is distributed equitably to users.

Ridership

View IndyGo Fixed Route ridership data

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