Future Service Plan FAQs

It’s been over five years since the last comprehensive operational analysis was completed, and we have experienced a life-changing pandemic that resulted in life looking different today than it did in 2016. In that time, IndyGo has been working toward the implementation of the future service plan that was used to help illustrate the type of transit system a dedicated funding source could support. We upgraded our services, so every route runs every day of the week and designed, constructed and launched the battery-electric Red Line route. We have completed the Purple Line route design and are moving forward with construction beginning in 2022. Design for the Blue Line is in progress. We have also started the process of modernizing IndyGo’s fare collection system. Along the way, we have encountered some serious challenges. Chief among them are the current bus operator shortages and the financial impact resulting from the COVID-19 pandemic. 

IndyGo, in partnership with the Indianapolis Metropolitan Planning Organization, has used the last 20 months to evaluate the performance of every route and review the network redesign in its entirety. We have studied and observed changes in people’s travel patterns and behaviors, took inventory of where transit riders live, work and shop, and revisited our revenue projections. ​​

See the Individual Route Changes menu to the right for more detail on how each route is proposed to change and when that change is anticipated to happen.​

See the Individual Route Changes menu to the right to see the impact of the proposed route changes on existing service corridors and existing bus stops and when proposed changes are anticipated to take place. Changes will be phased in between 2023 and 2027 in either February, June, or October of each year. The IndyGo team is required to notify the public of changes in advance.

Beginning as early as 2023 and through the end of the final construction of the Blue Line (scheduled for 2027), IndyGo hopes to phase in the needed local route changes to transition the network orientation from a hub-and-spoke system to a more frequent, connected grid system. ​

This process will require many things to come together at once to be successful. The most important consideration is IndyGo’s ability to restore and grow its number of professional coach operators. Click here to learn more about a few of our operators.

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Qualifications include: 

• At least 21 years old. 
• Like to drive. 
• Be interested in a career in transportation.

IndyGo offers competitive hourly rates and benefits, including the following: 

• Make up to $20+ the first year 
• Paid training (for your CDL and IndyGo training)  
• Full-time positions with guaranteed 40 hours per week and overtime potential 
• Medical, dental and vision insurance 
• Free on-site wellness clinic for employees and their families 
• Retirement plans options 
• Tuition reimbursement 
• Local work and no overnight travel 
• Free IndyGo transportation for employees and their families 
• Federal Loan Forgiveness Program 

To learn more and apply, go to www.IndyGo.net/whyidrive